Ocean Village Deluxe

Let me start by saying that I hate writing bad reviews, but in this case, I had to. Before writing this I went back and read all the reviews written and my conclusion is that Ocean Village will post a politically correct response to this, even though I have been waiting for over a week for them to respond to me personally with a resolution to compensate me for their lack of providing us with what was advertised, a quiet luxury oceanfront villa. I will make a detailed list of everything we experienced to hopefully help others with their decision to rent here: As others stated, the communication with staff when reserving was terrible. They take forever to reply, if at all. This should have been the first red flag but we visit the DR frequently and this is common for some places so we overlooked this. The arrival process is confusing and we went to 3 places before finally being told by security where to go. When we finally found it, we were told we had Villa #1, which I had specifically stated I did not want. It was the only one available so we didn’t have any other option but to take it. The villa was nice but definitely needs a lot of updating to be considered luxury. Lots of rust all over, drawers falling out when you pull them out, locks that don’t open/close because of rust, pots and pans are old, etc. Also, appliances need updating, dishwasher didn’t work at all. We reported it but never got any response so I had to hand wash dishes for our entire stay. We did not have hot water for the first 3 days, even though they told us each day it was fixed. When we tried to go to the beach, we were told it was closed. I had been informed that the restaurant Il Porto was closed, but they did not tell me that the beach, pool bar and infinity pool were also closed. Also did not say it anywhere on their website. They have a pool at Maria’s and Santa Fe but you have to buy their food and drinks there. We prefer to go to the beach with our own drinks in our Yetis to keep them cold (which they don’t let you take into Maria’s or Santa Fe, even empty) We could have overlooked all of the previous items except for the fact that they gave us the villa right next to the Santa Fe Waterpark and the entrance to the waterslide and the lifeguard stand was situated right next door to our villa and looked right into our backyard. They had music playing every day from 9am to 9pm on the weekend and 9am to 6pm on the weekdays. In addition, the lifeguard blowing his whistle the entire day, kids screaming, people yelling and everyone on the slide looking down into our backyard. I tried to post a video with this review so you could see how bad it was, but was unable to. Bottom line here, we paid for a luxury villa with certain amenities and that is NOT even close to what we received. Had I been informed of all the details previously, I would have rented elsewhere. Management was terrible about handling the situation. The only thing they offered us after over a week of tr

Everything was great, staff, safety, clean and spacious. Will definitely come back.

Private pool, wonderful amenities, beautiful location, friendly people.

Staff is well mannered and willing to help. In fact, both the reception receptionist team and security staff made it a point to make my family feel well taken care of. An example of this was ensuring that we found a place for takeout for dinner on her first day visiting. Thank you, Willy and Juan for your exceptional service.