"The staff was great, and the room was clean. The rooms need a long overdue refurbish, painting and decorating. Where the air-conditioner is there is bubbling, and it looks like it leaks when used. The shower and the whole bathroom flooded after my shower, and the condensation was pretty bad. The mattress was too hard. There was only one biscuit for 2 people, where the coffee, etc, lucky I shared 😀. The breakfast was great, and there was a variety of choices. The dining room was clean. Overall, it was a great stay, but your rooms need to be upgraded."
"Was refused checkin until after 2pm
Bathroom was for disabled people and not to the standard for a business traveller.
When i was eventually allowed to check in after 5pm. I asked for a 6.30am taxi booking. ( Not dine or confirmed with taxi company)
The checkin staff said breakfast was open 6am
At 6am i asked for eggs on toast in the dining room only to be yelled at by the chef breakfast is not open until 7am.
Checkout desk opened at 7.00am. After my check in time for my forward travel.
Very dissapointed with the room, service and attitude of the staff. Well below standard.
Will not stay at this hotel again.
The hotel took a $100.00 advance from my credit card.
I had a room service bill less than $40 as yet no refund"
"The Palace Hotel is an older establishment that is getting a little tired and in need of some TLC.
The room offered to us (#20) is very small, had a double bed (not queen size) and had the TV mounted very high up on the very high wall. The only way to watch it is to actually lie on the bed!
Issues encountered during both nights we stayed included doors banging, next doors TV and people talking loudly in the corridor even as late/early as 4am! Very poor standard of accommodation for $180 per night!
Would we do it again? No thank you."
"It's a no frills hotel with no reception desk. You have to walk to the end of the hotel till you see a hollow entry and you will see the key cases with room numbers on the wall. No slippers provided, no shower gel only shampoo and conditioner provided. It's shared bathroom and there's a common kitchen with toaster and microwave. There's a mini fridge in the room. Overall ok for 1 or 2 nights stay."
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