The location of the hotel is fabulous, right in the centre of the port, and the price of the hotel reflects this rather than the hotel itself. The standard rooms looked quite small on the website, so we upgraded to a premium sea view room which has an additional space for a seating area with a sofa bed. We booked as a couple, although were given a room where the sofa bed was made up into a third bed. The shared spaces in the hotel are well presented, and feel at odds to the bedrooms. There is a lovely lounge area looking over the port at the front of the hotel, and the downstairs bar and rooftop bar are decorated beautifully and very clean. But the decoration in our bedroom was very basic and in need of a refresh, especially the bathroom which had a build up of dirt and limescale around the fixtures and fixings, and peeling paint. When the rooms were ‘made up’, the beds were often not fully made. We were also disappointed that we had to pay a deposit for the use of an iron, and were then given a very small and useless tabletop ironing board. At over £300 a night, I would not expect to have to pay for an iron. The pool area is lovely, although even at an off peak time it was hard to find a sunbed. Most beds were reserved with towels for hours at a time before the guest actually arrived to use them. This was disappointing given we were provided with a list of hotel rules at the beginning of our stay, with one rule emphasised that sunbeds were not to be reserved. The thing that let the hotel down the most was the staff, who were very unapproachable and unfriendly, and at times quite rude. I used the rooftop bar on one occasion, where I was asked for payment before the bartender made the drinks I ordered. I was the given one drink short. The bar was busy (although not full by any means), and the bartender was juggling lots of different orders and customers, so I understand that mistakes can happen. When I checked on the missing drink (cocktail) she let me know it was on its way, however after about 15 minutes of me checking on the drink, the bartender informed me that she had already given me the drink earlier, which was not the case. I really do understand that mistakes happen and even more so when she was run off her feet, but the disappointing thing was that the bartender was very rude to me and refused to make the drink. She then refused to serve me again for a second round of drinks. It was very disappointing service and made me not want to return to the bar throughout the rest of my stay, despite it being a lovely location and view. On the day of check out we had a late flight, and the day prior to this I saw there were lots of availability of the rooms online still, so enquired about a late check out. I was informed I would have to pay for this, which I was very happy to do, but that they could not confirm until the morning of check out in case the rooms were booked by last minute travellers. This is completely understandable. On the mor
Excellent
63 Reviews