Hotel Eden Nord Soller

I stayed at the hotel for 4 nights. I had travelled to Port d Sóller to hike for 4 days. My first night's sleep was terrible because the air conditioning in the room was not working. I therefore did not get any sleep because my room was like a sauna. The next day I contacted the reception and asked if they could fix my air conditioning. They could not/would not so I asked if I could get a cooler room, which was not possible. He recommended that I sleep with the terrace door open the next night. I did so with the result that I woke up with many mosquito bites. I contacted the reception again, but nothing happened. In total I managed to be in dialogue with the reception 4 times, but I did not get cooling on my air conditioning or another room. It is very frustrating to be on holiday for 4 days and not get any sleep. The worst thing was that the hotel seemed completely indifferent. The last two days I did not get my room cleaned. When I checked out, I explained my stay again and asked for compensation for this stay. They were supposed to take it up with the hotel manager and I would get a response. I have never heard back from the hotel.  With my experience of 4 nights in a “sauna”, lack of cleaning and worst of all, a completely indifferent attitude from the hotel, I really cannot recommend staying there.