Joia Paraíso by Iberostar

While I have no complaints about my overall visit, the end ruined it all for me. I left 2 items of clothing in my room-my fault. Unfortunately, my credit card was in the pocket of the pants I left. I turned off the card immediately. I called the hotel when I got home and was told that both lost and found and housekeeping didn’t find them. I also emailed and was told the same. I figured my fault for leaving the clothes. Until the following days when the card was tried to be used 15 times, one of which was at Iberostar. This didn’t sit right with me so I called the hotel again. I was told by a PR manager that he would investigate and get back to me that day. He didn’t. The next day I emailed him again. He said that all employees were interviewed and nothing turned up. This screams SHADY. A new guest wouldn’t find someone’s clothes, search the pockets and use the found card. I wouldn’t want to touch them. Housekeeping couldn’t have missed them, because someone found and used my card. AT THAT HOTEL. So you can put two and two together as I did. And let admin pretend there’s no liability on the hotel’s end. But I know better. Now you do too!

Truly Joy in Paradise - Joia Paraíso! TL/DR: This is going to be long but the sum of it is that the resort is amazing, the grounds are beautiful but what sets it apart from other places I’ve been to is the amazing staff. They truly made you feel special. Read on for the details. I booked this resort for a celebration trip for my daughter. We were there for a full week. Going into it, I knew that sargassum was high this year and selected this resort in spite of that, due to the fact that it seemed like there were plenty of things to do if the beach was unusable. I was correct. Let’s start at the beginning. Transport from the airport to the hotel was provided by Amstar and included with the booking. It was seamless. The only thing I would have liked is drinks and/or snacks on the arrival ride. I’ve previously used Amstar for transportation and the driver always had a cooler with drinks on offer. This was the first time that was not offered. Upon arrival, we were greeting at the vehicle with a cool towel and taken to a table where we were given a welcome drink. Checkin was quick and seamless and once completed we were given a ride on a golf cart to our ocean view room. We would have preferred to walk in order to better orient ourselves with the hotel but the golf cart was a nice touch and I’m sure is a wonderful thing for many weary travelers or those with a large amount of baggage. The room was beautiful. We were in building 71, as ocean front butler room. Mauro was the first of the butler team that we met and he introduced himself and gave us the details on how the butler service worked and a quick rundown on how to use the app (we did download ahead of time). I booked via a travel agent and made a request for two beds and also asked if a celebratory bottle of bubbly could be placed in the room on arrival as a surprise for my daughter. Both requests were fulfilled and the cava (Spanish sparkling wine) was chilled along with a card saying congratulations and chocolates! An amazing start to our trip. After unpacking and changing, we took some time to orient ourselves with the grounds. At Joia, you have access to the full complex of 5 resorts. Joia is only about 15% of the entire property and the only resort that is adults only. I highly recommend checking them all out. The wildlife is amazing and you can always head back to Joia for a bit more relaxed experience. We tried several of the a la carte restaurants and in general, found the food to be better than the average AI resort. The Mexican restaurant at Joia (Legado) was our favorite. Don’t miss out on Gala night - it’s buffet but there are a TON of options and they really pull out all the stops. The entertainment was also a step above the usual AI shows. The fire show and circus shows are not to be missed! We booked a snorkeling excursion with Dressel Divers - they are located on site. Waldo helped us with the booking and it was evident that the really loved his job. You could al

This was the most amazing trip my mom and I took together. The property is gorgeous with the surrounding jungle and the very cute wildlife, but what truly makes it are all of the hard working people who make the magic happen. All the staff are so lovely. The dynamic duo of Pedro and Luis is unbeatable. They are kind, caring, warm, and a lovely lovely lovely pleasure to meet. On the few days I felt unwell, they constantly checked up on me to make sure I was feeling okay. This made my heart grow two sizes, haha. Cassandra and Alma are so so generous and make you feel invited all the time. Always encouraging engagement from the crowd and being huge supporters of everything you do. The 4 of them go above and beyond constantly and make paradise on earth. This trip would not have been the same without them. Both Carloses were also so kind and helped to make sure everything was always smooth and enjoyable. The entire Star Friends team were incredible and brought the fire each day. Ruben, Karolina, Gustavo and Mauro from building 71 were the best butler staff we could have asked for. Always anticipating our possible needs and making sure we felt at home and taken care of. Cinthia and Ianko from the Fit team guided the most magical yoga and fitness classes on this beautiful resort. They brought challenges, fun, and of course relaxation to every class they taught. I attended yoga classes nearly everyday and each one exceeded my expectations. Both of them are so caring and were also huge supporters during any of the fit classes. All of the servers, bartenders, cart drivers, property maintenance, and every other person we’ve interacted with are truly amazing and deserve more than the world. I wish I could remember all of their names, but then this review would be 100 times longer. Waldo from the dive team helped us to book a beautiful snorkeling excursion in Cozumel. He was very kind and answered all of our questions. On our excursion day we met Nuno, our amazing tour guide. On the boat itself we had 3 staff members (I am so sorry I only remember Rodrigo’s name but they were all the perfect people to go on a snorkeling trip with). This day was beautiful, and what made it even better was on our return to JOIA almost every team member mentioned above asked about our trip, making you feel so special and seen. All of these people mentioned above, including many more who I might’ve missed, are incredibly talented, hardworking, and so so so so very much appreciated. I hope to return one day and see all the familiar faces and make even more great memories. This experience and stay was truly above and beyond and I can’t express into words how much love I have for this community at JOIA by Iberostar. Mucho amor, nos vemos pronto ❤️❤️❤️ - Fae from Connecticut

The resort is top notch. The staff especially is very accommodating, kind and professional. Abraham of the Ember steak house comes to mind as one of the exemplary wait staff. The resort has great views, rooms, restaurants and amenities. You will not be disappointed.

We had a great time. My wife and I celebrated our 28th anniversary. Excellent service and animation/entertainment team. JOIA worths every penny. I will defensively recomment.