Senses Riviera Maya - Ocean Front Boutique Hotel - Adults Only

Great location and great staff however the hotel is dated. A small hotel with only 1 restaurant but good food and service. Great place to stay for 1-2 days only, any longer and you will get bored.

I booked a trip through *******. It was a package. The pics of the hotel looked great and I thought a boutique hotel would be great for my husband’s birthday. I read the reviews on ******* and they were “ok”. I booked. I went to trip advisor and the reviews were not good. This happened in 20 mins. I tried to cancel the hotel. For 4 days, ******* claimed they tried to contact the manager at Senses. I was told they would not cancel nor refund me. Since the trip was in 2 days weeks, all I could do is be hopeful that our experience was going to be a good one. After all everyone’s experiences are different. We arrive to the hotel. It was off a rocky side road behind some apartments that are being built. The entrance was very nice. We were greeted by a young woman. She helped with our bags and checked us in. They give you these resin bracelets which serve as your room key. Our room was 305. We walked into the room. It was huge. 52 x52. I was disappointed. The bed was worn, sheets were some form of white. The sofa and chaise lounge chair were dirty …there was a Jacuzzi tub. It needed a bleach scrubbing and there were hairs in the jets. We weren’t going to use it anyway. The shower was so big with a rain shower head. It also needed cleaning. The sinks in the bathroom area were all exposed. The spouted faucets …. The metal was oxidized so we were concerned about that. The room was cheaply decorated. The walls had spackling in places that looked like they did some quick repair. The balcony also had a jacuzzi tub. I wasn’t about to get in it. 2 chairs lounge chairs. I’m posting pics below. The rugs a both sides of the king size bed were so old and tattered. Not once did we let our bare feet touch the floor. The towels needed bleaching. The beach towels were stained and had seen their days. So the pics they show are not what is there. The game room sofas on the website are not what’s there. The ones there were filthy. The infinity pool needed resurfacing. The FOOD on the rooftop restaurant was terrible. My husband ordered a pasta with chicken and it looked like the poured some can sauce on it that was not red. He said it tasted like it came from a can. The salads have only iceberg lettuce and some very light romaine lettuce. To get to the beach next door you had to go thru some door and down a steep stairway, walk thru the tons of seaweed that was washed up on the shore. I mean truck fulls and it smelled awful. One night while we were sleeping the vent cover from the ceiling fell off crashing on the floor. Scared the mess out of us. Called maintenance . He comes to assess the situation, leaves and comes back with a ladder. He pushed it back into the ceiling but it wouldn’t stay so he put a few screws into the ceiling. He left the bits of Sheetrock on the floor. Didn’t even offer to clean it up. The cabana’s were moldy and dirty but they think by putting sheets over them that makes it better. Mold can come thru the sheets. And we didn’t see not one

Excellent service the room all beachfront view and the best part of our stay the bartender and waiter Christin made our stay so much fun great personality and funny and most importantly honest will definitely come back to this resort !!!!! And definitely will stay here 🏝️🌊