Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Solidaridad

Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive

Carretera Playa del Carmen - Tulum Km 72 Puerto Aventuras, 77710 Riviera, Solidaridad, Quintana Roo, 77710, Mexico
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Just off the azure waters of the Caribbean Sea the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser Live it up with world class shopping and endless style Hit the Little Big Club and teen activities or channel your inner awesome and head to Heaven an adults only expanse with stunning pools lavish spa treatment rooms and access to signature golf courses by Jack Nicklaus and Robert von Hagge Bottom line it is all topshelf. To ensure the safety of our guests and team members we have implemented enhanced cleaning and sanitization protocols in partnership with our global sanitation partners. We are also following all local and global public health agency guidelines and policies.Show More
We Price Match
hotel overview picture
3.8/5Good·Cleanliness: 3.8
All 40 Reviews
Amenities
Outdoor swimming poolPrivate beach areaDivingSnorkelingSaunaSpaMassage roomGymPrivate ParkingFreeAirport pick-up service
All Amenities
Surroundings
Landmarks: Hard Rock Hotel Riviera Maya Rockaway Bay Water Park
(200m)
Landmarks: Puente De Puerto Aventuras
(480m)
Landmarks: Pro Dive International - Catalonia Riviera Maya
(580m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Two Bedroom Deluxe Grand Room with Sky Terrace
4

Two Bedroom Deluxe Grand Room with Sky Terrace

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Private toilet
Room Details
Check Availability
Deluxe Diamond King Room
10

Deluxe Diamond King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Blackout curtains
Bedding: Blanket or quilt
Towels
Room Details
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Deluxe Gold-Double Beds
7

Deluxe Gold-Double Beds

1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Private toilet
Room Details
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Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)
6

Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Private toilet
Room Details
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Deluxe Family Room
8

Deluxe Family Room

3 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Private toilet
Conditioner
Room Details
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Deluxe Room, 1 King Bed (Heaven-Swim up)
3

Deluxe Room, 1 King Bed (Heaven-Swim up)

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Wardrobe
Room Details
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Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)
7

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

Bedroom 1:1 King bed and 2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Private toilet
Room Details
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Rock Royalty Deluxe Platinum Two Double Room
7

Rock Royalty Deluxe Platinum Two Double Room

2 Double bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Blackout curtains
Bedding: Blanket or quilt
Towels
Room Details
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Deluxe Two Double Room with Partial Ocean View
7

Deluxe Two Double Room with Partial Ocean View

1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Private toilet
Room Details
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Deluxe Gold Pure Wellness ®-Double Beds
7

Deluxe Gold Pure Wellness ®-Double Beds

1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Wardrobe
Room Details
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One Bedroom Deluxe Room with Sky Terrace
6

One Bedroom Deluxe Room with Sky Terrace

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Private toilet
Room Details
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Deluxe Room With Two Double Beds
8

Deluxe Room With Two Double Beds

2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private toilet
Conditioner
Shampoo
Room Details
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Suite, 2 Bedrooms, Oceanfront (Rock Suite)
6

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

Bedroom 1:1 King bed and 2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Private toilet
Room Details
Check Availability
Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)
5

Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Private toilet
Room Details
Check Availability
Suite (Heaven, Rock Suite Platinum)
9

Suite (Heaven, Rock Suite Platinum)

2 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Private toilet
Conditioner
Room Details
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Deluxe Gold King Room
9

Deluxe Gold King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Blackout curtains
Bedding: Blanket or quilt
Towels
Room Details
Check Availability
Deluxe Gold Pure Wellness ®-King Bed
5

Deluxe Gold Pure Wellness ®-King Bed

Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Wardrobe
Room Details
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Guest Reviews(40)

3.8/5
Good
Verified Reviews
  • Cleanliness3.8
  • Amenities3.8
  • Location3.8
  • Service3.8
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 30, 2024
The hotel is very clean and the services and restaurants are very good. We tried most of them and were surprised by the food quality given that this is an all inclusive hotel. Our favourites were Le Petit Cochon and Ciao - the Italian restaurant. There were also lots of bars and you could order any drink under the sun. There is plenty to do and the hotel is split into an adult only and family side which is great if you like children but dont want to be them all the time! There is no doubt that therooms in the hotel is dated which other people have commented on but they are fine and we found the bed very comfortable. The outstanding thing about the holiday though were the staff. They were all very helpful and polite and nothing was too much trouble. In particular I would like to mention the staff in Faro who managed wonderfully especially when the rain started coming in under the door (!) , Roberto at the pool bar and Otto on the entertainments team who was very good and understands the British sense of humour ;o) We did have some problems on arrival but these were dealt with quietly and efficiently by Cristel and Poala on the Member Experience team who went above and beyond to make sure that our holiday was successful.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 30, 2024
We just returned from another Wonderful Family Trip to Hard Rock Riviera Maya!! We are Hall of Fame Members and have been traveling to this resort for many years now. We had amazing service from our Butlers MOISES and ANGEL!! They did an awesome job for us helping with plans prior to our trip and also through-out our entire stay. They were both extremely attentive to any need that we had and were also very easy to communicate with. We would highly recommend working with them! : ) We stayed on the Heaven /Adults Only side of the resort and enjoyed all of the new restaurants there! FARO, WAI and UMO are all great options., a Huge Shout Out to (BRENDA amazing server at FARO). We also had 2 amazing meals at (TORO, with a Shout Out to our waiter there IVAN ..and another Huge Shout Out to Aaron and Johan) who prepared a specialty steak for us on their Green Egg Grill! (MUKUL at the Specialty Cocktail Bar/within the Heaven Lobby Bar) was our last stop each night where he concocted some fun exotic drink options for us! He had such a fun jovial personality which really topped off our vacation days! And then, last but not least always a favorite is (CIAO Italian Restaurant where we had Amazing service from our Waiter ADDIR!) Also to note, we simply love the beauty & relaxation that all the Inlet Coves at Hard Rock Riviera Maya provide. We had a great trip over-all and would highly recommend visiting here!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 30, 2024
Nuestra boda fue aqui y solo piedo decir que fue un excelente servicio por parte de todo el hotel asi como de los provedores del hotel como JJ Studio y todo su equipo, un gran servicios de Martina durante la sesion de fotos y cubrió perfectamente nuestro evento
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 29, 2024
Fui en un mal momento ya que habia tormenta tropical, no tiene playa como tal, pero el problema mas grande es que se inundó mi habitación las 3 noches que estuve, de mojó mi vestido y zapatos que llevaba para la boda y no me cambiaron de habitación. Iban a limpiar pero se volvia a inundar cuando volvia a lloverl. La 3er noche ya no fueron a limpiar y nos dejaron dormir en el cuarto completamente inundado. Es un hotel muy bonito pero ese tipo de servicio te hace no querer volver :(
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 29, 2024
El servicio que nos brindaron nuestros mayordomos Angel y Moisés fue de la mejor atención, siempre atentos con todas nuestras dudas y aclarándonoslas. Con respecto al hotel, brindan una experiencia excepcional: servicio impecable, comida de alta calidad, habitaciones cómodas y un ambiente acogedor y familiar.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 29, 2024
Me encanto la habitación bien limpia todo muy bien ordenado el hotel está de lujo para pasar unas buenas vacaciones en familia de igual manera kiero agradecerle a los chicos de piscinas por dar un servicio muy bueno en especial a Enrique Michel marco afa Jose q nos trataron super bien
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 29, 2024
We had such a great experience at La Isla, all thanks to Chef Reus, Chef Castro, Miguel our waiter, and Fernando the head waiter. They were so dedicated, patient, and really took the time to understand our kosher dietary needs. Every day, they went above and beyond to make sure we had delicious food we could enjoy, and their care made all the difference. A big thank you as well to the staff at the Gastro buffet—sorry we don’t remember your names, but we definitely remember your amazing service. We’re truly grateful for everyone’s kindness and dedication.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 29, 2024
Todo el hotel en general está excelente! Comprendo q varias partes están en remodelación y entiendo esa parte de igual manera nos la pasamos super bien con mi familia todo el personal bien calificados para tratar ala gente super amables y cabe mencionar q en la piscina los chicos nos trataron muy bien en especial a Enrique Mishel Ceci Luis rodó afa José y marco muchas gracias
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 29, 2024
Pésimo servicio, desde que ingresas el trato es malo, las instalaciones deplorables, nos cambiaron 3 veces de habitación por fallas en las mismas, nos querían hospedar en medio de la construcción y remodelación, no funcionaban el clima, habitaciones inhundadas, la gente con su trato pésimo, todo el hotel con goteras, casi 4 horas para hacer check in, me perdí de la cena de bienvenida para la boda a la que íbamos y la gente de recepción negada a cambiar de habitación, no es un hotel de la gama que dice ser ni de 5 estrellas, las vacaciones se volvieron un suplicio por que casi tienes que rogarles que te atiendan. La verdad si tienen oportunidad no lo visiten hay muchas mejores opciones con el costo que se paga ahí y que dan un servicio excelente.
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Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeAmerican, Continental
StyleBuffet
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 1999
  • Renovated: 2013
  • Number of Rooms: 1205
Just off the azure waters of the Caribbean Sea the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser Live it up with world class shopping and endless style Hit the Little Big Club and teen activities or channel your inner awesome and head to Heaven an adults only expanse with stunning pools lavish spa treatment rooms and access to signature golf courses by Jack Nicklaus and Robert von Hagge Bottom line it is all topshelf. To ensure the safety of our guests and team members we have implemented enhanced cleaning and sanitization protocols in partnership with our global sanitation partners. We are also following all local and global public health agency guidelines and policies.

Services & Amenities

Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Water park
Conference room
Restaurant
Restaurant
No additional info available
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About This Property

Average Price FromPHP52314
Hotel Star Rating4