Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive

The hotel is very clean and the services and restaurants are very good. We tried most of them and were surprised by the food quality given that this is an all inclusive hotel. Our favourites were Le Petit Cochon and Ciao - the Italian restaurant. There were also lots of bars and you could order any drink under the sun. There is plenty to do and the hotel is split into an adult only and family side which is great if you like children but dont want to be them all the time! There is no doubt that therooms in the hotel is dated which other people have commented on but they are fine and we found the bed very comfortable. The outstanding thing about the holiday though were the staff. They were all very helpful and polite and nothing was too much trouble. In particular I would like to mention the staff in Faro who managed wonderfully especially when the rain started coming in under the door (!) , Roberto at the pool bar and Otto on the entertainments team who was very good and understands the British sense of humour ;o) We did have some problems on arrival but these were dealt with quietly and efficiently by Cristel and Poala on the Member Experience team who went above and beyond to make sure that our holiday was successful.

We just returned from another Wonderful Family Trip to Hard Rock Riviera Maya!! We are Hall of Fame Members and have been traveling to this resort for many years now. We had amazing service from our Butlers MOISES and ANGEL!! They did an awesome job for us helping with plans prior to our trip and also through-out our entire stay. They were both extremely attentive to any need that we had and were also very easy to communicate with. We would highly recommend working with them! : ) We stayed on the Heaven /Adults Only side of the resort and enjoyed all of the new restaurants there! FARO, WAI and UMO are all great options., a Huge Shout Out to (BRENDA amazing server at FARO). We also had 2 amazing meals at (TORO, with a Shout Out to our waiter there IVAN ..and another Huge Shout Out to Aaron and Johan) who prepared a specialty steak for us on their Green Egg Grill! (MUKUL at the Specialty Cocktail Bar/within the Heaven Lobby Bar) was our last stop each night where he concocted some fun exotic drink options for us! He had such a fun jovial personality which really topped off our vacation days! And then, last but not least always a favorite is (CIAO Italian Restaurant where we had Amazing service from our Waiter ADDIR!) Also to note, we simply love the beauty & relaxation that all the Inlet Coves at Hard Rock Riviera Maya provide. We had a great trip over-all and would highly recommend visiting here!

We had such a great experience at La Isla, all thanks to Chef Reus, Chef Castro, Miguel our waiter, and Fernando the head waiter. They were so dedicated, patient, and really took the time to understand our kosher dietary needs. Every day, they went above and beyond to make sure we had delicious food we could enjoy, and their care made all the difference. A big thank you as well to the staff at the Gastro buffet—sorry we don’t remember your names, but we definitely remember your amazing service. We’re truly grateful for everyone’s kindness and dedication.