Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive
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1 room, 2 adults, 0 children
All properties in Solidaridad
Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive
Carretera Playa del Carmen - Tulum Km 72 Puerto Aventuras, 77710 Riviera, Solidaridad, Quintana Roo, 77710, Mexico
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We Price Match
Last booked 19 hrs ago
Highlights
Lots to do
Free parking
Pets welcomeAmenities
Sunbathing area
Outdoor swimming pool
Private beach area
Diving
Snorkeling
Sauna
Spa
Massage room
All amenities
Property Description
Just off the azure waters of the Caribbean Sea the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser
Live it up with world class shopping and endless style
Hit the Little Big Club and teen activities or channel your inner awesome and head to Heaven an adults only expanse with stunning pools lavish spa treatment rooms and access to signature golf courses by Jack Nicklaus and Robert von Hagge
Bottom line it is all topshelf.
To ensure the safety of our guests and team members we have implemented enhanced cleaning and sanitization protocols in partnership with our global sanitation partners. We are also following all local and global public health agency guidelines and policies.
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7.8/10
Cleanliness7.8
Amenities7.8
Location7.8
Service7.8
All 100 reviews
Surroundings
Airport: Cozumel International Airport
(29.7 km)
Landmarks: Hard Rock Hotel Riviera Maya San Charbel Chapel
(170m)
Landmarks: Rockaway Bay
(200m)
Landmarks: Planet Scuba Mexico
(710m)
Landmarks: Rock and Race
(780m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Two Bedroom Deluxe Grand Room with Sky Terrace
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Wardrobe
Check Availability
10
Deluxe Diamond King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Blackout curtains
Bedding: Blanket or quilt
Towels
Check Availability
7
Deluxe Gold-Double Beds
1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Private toilet
Check Availability
5
Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty)
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Wardrobe
Check Availability
8
Deluxe Family Room
3 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Private toilet
Conditioner
Check Availability
3
Deluxe Room, 1 King Bed (Heaven-Swim up)
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Wardrobe
Check Availability
8
Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)
Bedroom 1:3 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Private toilet
Check Availability
4
Deluxe Room (Heaven, Sky Terrace)
1 King bed
Free Wi-Fi
Non-smoking
Private bathroom
Blackout curtains
Bedding: Blanket or quilt
Towels
Check Availability
7
Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty)
2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Wardrobe
Connecting rooms
Check Availability
7
Deluxe Two Double Room with Partial Ocean View
1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Wardrobe
Check Availability
5
One Bedroom Deluxe Room with Sky Terrace
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Wardrobe
Check Availability
7
Suite, 2 Bedrooms, Oceanfront (Rock Suite)
Bedroom 1:1 King bed and 2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Private toilet
Check Availability
8
Royal Room, 1 King Bed (Heaven, Rock Royalty)
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Wardrobe
Check Availability
8
Suite (Heaven, Rock Suite Platinum)
3 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Wardrobe
Connecting rooms
Check Availability
8
Deluxe Gold King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Blackout curtains
Bedding: Blanket or quilt
Towels
Check Availability
Hide Room Types
Guest Reviews
7.8/10
Good
100 reviews
Verified Reviews- Cleanliness7.8
- Amenities7.8
- Location7.8
- Service7.8
Average for similar properties in Solidaridad
AI Summary
The facilities, particularly the new Eden pool at Riviera Maya Hard Rock Heaven side, are highly praised. Guests commend the exceptional service from dedicated staff members.
Guest User
September 2, 2025
Todo maravilloso! La atención muy especial y excelente, el servicio, las instalaciones, la comida y sobretodo la cultura mexicana. Quiero hacer una mención especial al equipo de entretenimiento de la hacienda roja: Luna, Ovi, Eimos, Gigi, Rulo, Vale, Axel, baby shark y Gaby, además de Daemian en la piscina, fueron muy especial con nosotros, teníamos varias celebraciones durante nuestra estadía y ellos se encargaron de hacerlas maravillosas. Muy creativos con todas sus actividades para todas las personas de todas las edades y sobretodo divertidos. Volvería sin duda, excelente experiencia.
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Guest User
September 2, 2025
El trato espectacular del Concierge Ivan Sevilla. Solucionó cada uno de nuestros temas. Gracias Todo maravilloso estuvo todo increíble, las instalaciones, la comida la diversión.
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Guest User
September 2, 2025
chino, Lalo, Daniela Girl, Eimos, Valeria, Emy and poncho from the entertainment team were amazing at the foam party. They were the best guys ever
Guest User
September 2, 2025
The best hotel i´ve ever been, the food was great, the service was great. We went for our aniversary and i felt very very special
Guest User
September 1, 2025
I will always love hard rock hotel. All of the staff are amazing, and extremely nice. The entertainment is amazing. I loved watching the Queen and Micheal Jackson show, since those two are one of my favorite artists and bands. I defined recommend coming to this amazing hotel. I will always come back to hard rock because I know I will be treated well! :)
Guest User
August 31, 2025
The time spent in this resort was amazing and the entertainment staff was wonderful. Valeria and Luna were the best time spent, very fun people! The Market restaurant had the best caring team, between Eduardo and Enrique were the highlight. All shows had a great performance and kid friendly. Definitely have to be back soon!
Guest User
August 31, 2025
5ª vez hospedada neste hotel incrível. Limpeza de excelente, comida maravilhosa. Vários restaurantes e todos incríveis. Saliento a grande gentileza de todos os funcionários, em especial Macc na piscina e equipe de limpeza dos quartos. Também fomos muito bem atendidos por um menino no restaurante Market, porém não sei o nome dele. Muito gentil. Era um garçom com uma tatuagem de beijo no pescoção. Vou anexar a foto dele. Muito gentil, sempre pronto e rápido. Único ponto negativo é a desigualdade que os sócios Hall da Fama são tratados. Também somos sócios Legendary, porém em categoria prata. Fomos retirados de lugares na piscina para ceder o lugar aos sócios hall da fama (não era piscina exclusiva Hall of fame). Fora isso, a viagem foi perfeita. Viajamos em 20 pessoas para comemorar os 15 anos da minha filha e tivemos várias surpresas durante nossa estadia. Hotel maravilhoso e certamente voltaremos.
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Guest User
August 31, 2025
First our Butlers Lucio and Bernardo were excellent. Both were kind, helpful and offered exceptional service. The ground-keeping staff are doing an outstanding job. A special shout out to the team that is addressing the seaweed on the beaches. If you visit the French Restaurant make sure you ask for Bonnie to be your server. The housekeeping staff were spot on, the servers at Cafetto were always there with s smile snd great service. Consistency is the key to customer service. The team at Hard Rock Riveria Maya understands this and executes well.
Services & Amenities
Most popular business facilities
Sunbathing area
Outdoor swimming pool
Private beach area
Diving
Snorkeling
Sauna
Additional charge
Spa
Additional charge
Massage room
Gym
Private parking
Free
Airport pick-up
Additional charge
24-hour front desk
Luggage storage
Bar
Nightclub
Basketball court
Tennis court
Restaurant
Water park
Karaoke
Airport drop-off
Additional charge
Currency exchange
Conference room
Additional charge
Business center
Multi-function room
Children's pool
Kids' club
Childcare service
Additional charge
Wake-up call
Wi-Fi in public areas
Free
Outdoor swimming pool
Private beach area
Spa
Gym
Bar
Restaurant
Water park
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Free
Transportation
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Business Services
Multi-function room
Wedding service
Conference room
Additional charge
Business center
Front Desk Services
24-hour front desk
Concierge service
Express check-in and check-out
Safe at front desk
Luggage storage
Wake-up call
Currency exchange
Tour and ticket booking service
Languages Spoken
Spanish
Food & Drink
Snack bar
Convenience store/kiosk
Bar
Lobby bar
Room service
Public Areas
PA and sound system
No smoking in public areas
Garden
ATM
Elevator
Health & Wellness
Spa
Additional charge
Diving
Basketball court
Tennis court
Hair and beauty salon
Gym
Massage room
Sauna
Additional charge
Sunbathing area
Kayaking
Body care
Light therapy
Snorkeling
Activities
Karaoke
Public beach
Water park
Eco tours
Off-site
Beach umbrellas
Private beach area
Nightclub
Facilities for Children
Childcare service
Additional charge
Kids' club
Children's pool
Accessibility
Handrails on stairs
Wheelchairs available
Safety & Security
First aid room
First aid kit
Fire alarm
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican, Continental
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: US$150.20 (approx. PHP 8,611.83) per pet per stay
Service animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 1999
- Renovated: 2013
- Number of Rooms: 1121
Phone:+52-9848751100
Just off the azure waters of the Caribbean Sea the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser
Live it up with world class shopping and endless style
Hit the Little Big Club and teen activities or channel your inner awesome and head to Heaven an adults only expanse with stunning pools lavish spa treatment rooms and access to signature golf courses by Jack Nicklaus and Robert von Hagge
Bottom line it is all topshelf.
To ensure the safety of our guests and team members we have implemented enhanced cleaning and sanitization protocols in partnership with our global sanitation partners. We are also following all local and global public health agency guidelines and policies.
Frequently Asked Questions
What is the cancellation policy for Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive?
The cancellation policy for Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive varies depending on the type of room and booking conditions.What is the cancellation policy for Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive?
What are the check-in and check-out times at Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive?
Standard check-in time at Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive?
Does Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive provide breakfast?
Yes, Breakfast is offered at Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive. Breakfast option(s): American, Continental. Does Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive provide breakfast?
Can I bring my pet inside the Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive?
Pets are allowed on request at Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive. Charges may be applicable.Can I bring my pet inside the Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive?
How far is the Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive from the closest airport?
The closest airport is Cozumel International Airport, and it is straight line distance from hotel: 29.7 km.How far is the Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive from the closest airport?
Is airport shuttle service offered by Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive ?
Yes, at Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by Hard Rock Hotel Riviera Maya (Hacienda and Heaven) - All Inclusive ?
About This Property
| Average Price From | PHP54416 |
|---|---|
| Hotel Star Rating | 4 |