Hampton Inn & Suites Snellville Atlanta NE

Was a great hotel and very friendly staff! Would definitely recommend!

Dirty / Unwashed Sheets My family recently stayed at the Snellville, GA location and the first night my brother and his wife found loose popcorn, etc in their sheets when they first got to their room. Unfortunate but a simple oversight and we were just checking in and then going to a birthday part so we all figured they could clean the room while we were out. We got back that night (~5 hours later) and nothing had been done. A little frustrated but figured they did not have time to get to our room.. We went down to the front desk to ask for the room to be cleaned but were told maintenance had left for the day and that we would have to change the sheets ourselves. Again, frustrating but not a big deal. When we were checking out the next morning, the manager at the front desk was apologetic and said he would comp that room. However, when we reviewed the bill earlier today we noticed we were still charged for the room…Called the corporate office to ask why the room charge was not taken off and they were indifferent and tbh pretty rude. They refused to honor what the front desk manager offered. Would not recommend this location, unless you plan on bringing your own linens or sleeping bags.

While at this hotel we were told room cleaning service could not be given every day or even every other day due to lack of staff! Many days of dirty towels in a room, and overflowing garage is not acceptable for a Hampton Inn! Be prepared to get your own towels, soaps, and take out your own garage from the room every day. This hotel is also one of the more expensive hotels in the area. Breakfast could also improve with the addition of fresh blueberries or strawberries.

We travel a ton for our kids sports. Hotel experiences can either make that easier and more enjoyable or more difficult and sometimes downright miserable. In this case, I cannot say enough good things about the hotel and staff at the Hampton Inn Snellville. Sharod at the front desk and the other really kind woman who was there when we arrived at 9pm after a 5 hour drive went above and beyond from the very beginning through the rest of our stay. They got us plates, napkins and silverware for our takeout as we walked in. Changed the TV station to what we asked for multiple times during the weekend. They even let us use their microwave to heat up something. From the cleaning staff to the breakfast attendant, everyone was just warm and friendly. Everywhere we looked, things were clean and I felt like I could rest. We had a really bad experience the previous weekend at different hotel and after that, this hotel was a breath of fresh air! We travel back here yearly for sports and I would not hesitate to book again!

Review: As a public figure who frequently travels for work and has stayed in hotels all over the world, I have certain expectations when it comes to accommodations. Unfortunately, my recent experience at Hampton Inn & Suites Snellville Atlanta NE fell far below those expectations. Upon arrival, we encountered numerous issues. Despite notifying the hotel a week prior to resolve a billing discrepancy, I was still charged the original amount upon check-in. Additionally, check-in was significantly delayed, despite being told it would be at 3 pm. The most concerning issue was when a family member fell off the broken bed. While there were no visible injuries, it was a frightening experience. Furthermore, upon further inspection, we discovered a pillow with a black, dirty stain on it. As someone with back issues, sleeping on the floor was not ideal, but we had no other choice due to the unsafe bed and the presence of children. Given the rate, I expected a certain level of luxury, but I was deeply disappointed by the lack of quality and service provided. Additionally, the hotel's lack of transparency regarding the pool closure, despite inquiring about it before booking, only added to the overall poor experience. In conclusion, I cannot recommend staying at this Hampton Inn. The hotel's disregard for guest safety, cleanliness, and transparency in pricing is unacceptable. Management should take immediate action to address these issues and ensure a better experience for future guests.

My husband and I travel a lot for business and pleasure around the world and we like to stay at Hampton Inn & suites as much as possible. This Hampton on Pharrs Road is our favorite. We’ve stayed here many many times. Hubby likes it because it’s near his company headquarter. I like it because it has a great gym ( plenty of space, a cable machine, free weights, kettle bells, yoga mats, bosu ball, running machines and an elliptical) I’m a gym rat. I use the gym at least an hour or two each day whenever I stay there. The staff are very friendly and helpful, provided us everything we need. We enjoy their daily breakfast too. However, there is one thing we’ve noticed at the hotel parking lot. We are their “Diamond Member “ , and there are three parking spots designed to the Diamond Members with a sign in front of each spot. Since we travel for business sometimes we tend to have a few suitcases of tools. We would prefer to park at the designated Diamond Member spot because it’s closer to the doorway so we don’t have to drag the heavy suitcases across the parking lot ( parking can be very competitive in this hotel, especially during weekends) . But we saw their employees’ cars often parked at one or two or sometimes all of the Diamond spots ( we saw the employees come out of the car parked at the Diamond spot a few times). So we ended up park at further spot and just carried our suitcases across parking lot multiple times. We mentioned this observation to one of the staff , she just said “ oh we have to get that fixed .” We just thought it would be nice that the designated Diamond member spots are actually saved for people with extreme loyalty to their hotel. Other than that, we love this hotel , and we will continue to book Hampton inn anywhere we go.

I found this Hampton Inn & Suites to be well-kept, exceptionally clean, and even more inviting with the minor edits going on now. Easy check-in with friendly front-desk agents. The room was super clean (and looked like it had a fresh coat of paint too!) Everything was as expected and even better. Everything you need is in a 1-mile radius; shops, places to eat- everything!!! I would recommend staying here if you're in the area.

I was expecting more from a hampton. Beds were squeaky and hard. Breakfast was okay but pre-packaged pastries, no decaf coffee, and horrible eggs and sausage were again not what I've come to expect from a hampton. Room services of any type has to.be requested, but even when we did in the morning it was not done when we returned that night. Bed comforters were not clean. Shampoo and other toiletries were in full size containers that seemed to be watered down. For $200 a night you should.be able to expect more.

We were in town to visit family. We booked a 6 night stay at this Hotel. House keeping did not visit our room the entire time we wre there. One bed mattress was broken down , no clock or local directory , poor television service and internet. Sure not what I expected from Hampton Inn.