Hampton Inn & Suites Providence/Smithfield

Stayed Memorial Day weekend. Housekeeping nonexistent. Piles of dirty linens and trash in hallways outside of rooms. On morning of third day requested clean towels, toilet paper(all out) and trash removed at front desk on our way out for the day. Upon returning to room at 8:00PM nothing had been done. Went to front desk was given a roll of toilet paper and was told the towels are in the dryer!! and I was asked if I could remove my own trash to the hallway. Had to call again at 9:45PM for towels and they were finally brought to room

There was no hot water in our room, so I called the front desk. No one answered, so I had to go down to the front desk. There was a sign saying they would be back soon. Meanwhile, the lobby and breakfast area were filled with little kids playing hockey! Parents were sitting around drinking and not doing anything about it. Extremely rude and inconsiderate. In addition, kids were playing hockey in the hallway by our room. When the front desk finally came back, they did nothing about the hockey. I was afraid of getting hit by a puck. We had originally planned to eat our dinner in the breakfast area but they had taken it over and pucks were flying everywhere. The parents were not being parents, so the hotel should have stepped in. They had to move our room due to the hot water issue. In our new room, the shade was broken and wouldn’t go up or down. The cord was literally snapped. Our hot water was warm, not hot, and it took 3-4 minutes to get to that point. It was only slightly better than our first room. Really disappointed in this hotel. The rooms are tired and many things are broken, and the staff does nothing to manage the guests. People shouldn’t be playing hockey in common areas. While I was in line waiting to talk to them about my room issue, many people were in line behind me with room key issues, and also some were trying to check in. There was only one person at the front desk once that person finally came back. The fitness room and pool are “closed until further notice”. We didn’t know that until we got here. I use the gyms in hotels so I was really disappointed.

No hot water. No gym. These are the 2 most important features when I book a stay.

Sandra Shank went above and beyond to get us a room at 1:30am. Listened to all our worries, needs, and frustration, and handled it like a true professional who really cares about being compassionate and respectful. This lady nailed it. Thank you Sandra, wishing you all the best !