Joan Apartments & Spa

The apartment is centrally located, bright, and clean, with excellent service. The young man at check-in was very helpful. Parking is available right in front or inside the building (upon request). We stayed on the top floor, where you can access the room directly via the elevator, and enjoy a balcony on two sides with the option to use the jacuzzi. Highly recommended!

I am writing to express my deep disappointment and frustration regarding our recent experience with your hotel. Weeks ago, we made a reservation for a room at your establishment, and we were explicitly informed that the reservation was non-refundable and non-cancellable. We diligently planned our trip around this reservation, taking into consideration the policy that was communicated to us. However, just one hour before our planned arrival, while we were en route to your hotel via bus, we received a message notifying us that our reservation had been canceled and that there was no longer a room available for us. This sudden change left us in an incredibly difficult and inconvenient situation, as we found ourselves in Skopje in the middle of the night with nowhere to stay. This situation is unacceptable, and we are deeply disappointed with the lack of professionalism and reliability displayed by your hotel. We had counted on your hotel for a place to rest during our stay in Skopje, and the last-minute cancellation has caused us significant inconvenience and discomfort. We urge you to review your reservation policies and improve your communication with guests. Such experiences can be highly detrimental to the reputation of your hotel. We expect a full refund for our canceled reservation and extra reimbursement for expenses related to booking a new room. We hope that you take steps to ensure this doesn't happen to other guests in the future.