Mantas
August 3, 2024
TERRIBLE SERVICE by the front desk staff
Not a 4 star hotel and TERRIBLE SERVICE by the front desk staff. We stayed at the Aeolos hotel for 8 nights in several rooms and when we arrived at the hotel we had multiple reservations made, but the staff didn’t bother to check them. At the end of our stay, the receptionist informed us that we had another reservation, which wasn’t cancelled somehow and she happily admitted that nearly four hundred eur were charged. She did not help us at all, didn’t try to solve the situation and did not warn of the reservation during checkin, when it was still cancellable, did not want to process all reservations at a single time during checkin. RESUME: we spent more than 2k eur at the hotel and they happily took additional four hundred EUR for nothing as we had to rush to get our ferry. No goodbyes, no nothing - really DISTASTEFUL. Its also not near the Venetian castle as stated - at least 30 min walk to it.