coxie65
November 9, 2024
We stayed for 8 nights on the other side of the island and went to Natura boutique hotel for the last 3 days where we hoped to relax and enjoy the facilities on 19th September 2024. We booked this trip in May 2024 directly with the hotel after numerous emails asking them for details of ferries and location, at no time was it mentioned that all the facilities would be shut and not available for our stay. The facilities were the main reason we chose this hotel to enable us to relax by the pool or use the gym, and spa for the last 3 days of our holiday. On arrival we went to our room and then went to straight up to the pool to find the door was locked. We went to ask reception to be told the pool, gym & spa closed on the 15th for the end of the season. At no point in my correspondence to the hotel were we ever told about this. It was pointed out by reception that it was on the website, but not easy to find, and certainly wasn’t there in May. We had paid £660.30 for 3 nights stay with no facilities and when we looked at August 2025 it was much cheaper, meaning we had paid for a very expensive bed & breakfast! Reception were pleasant but unable to do anything and said we needed to email as the operation is managed from Athens. We emailed and didn’t get a reply for 5 days when the finally refused to do anything. Very disappointing after a lovely stay at Evlalia Studios in Skopelos Town which I would highly recommend. After 1 night and no reply from head office we had breakfast, which was also poor and left their island for Skiathos. At no point did head office contact us until after our stay. Breakfast as was also disappointing with a lot of cereals and cold buffet selection uncovered and I found a wasp in the cornflakes, not to the standard expected! Reception were unable to help with the problem but we did leave a phone in the room and reception were superb about getting it back to us via a sea taxi which we appreciated. I would be very careful booking this hotel directly.