Azul Eco Hotel

From Chania Airport, we took the shuttle bus toward Skaleta, to Azul Eco Hotel by Noho. Please note that this ride takes approximately three hours. Upon arrival at the hotel, we were warmly welcomed by the receptionist. Check-in went smoothly and we were given the key to room 209. At first glance, the room seemed fine. However, in the bathroom, we immediately noticed that there was no shower screen. The shower and toilet were positioned very close together without any partition, so water would simply run into the room during showers. Inconvenient, but manageable. One of the main pillows had a bloodstain and we found multiple hairs on the sheets. A clear sign that the bedding was either not properly washed or not hygienically stored after washing. Later that evening, we discovered a live cockroach in the room. We immediately reported this to the reception and explicitly asked for another room, but the staff member couldn’t provide one. The next morning, we found another cockroach in the bathroom. We complained again, and this time we were assigned a new room: room 509. The bathroom in room 509 was an improvement compared to the previous one, as it did have a shower screen. However, structurally, it was in worse condition. There was often a sewage smell, the metal fixtures were rusty, and there was barely any water pressure in the shower. The terrace also had many cracks in the floor. The room had numerous gaps between the walls, ceiling, and baseboards, and a moisture stain was visible above the sliding door. Unfortunately, it didn’t stop there. On the third evening, just before going to bed, we found a small insect under the sheet. Using Google Lens and other identification methods, we identified it as a bedbug. We reported this again to the reception. Since we refused to sleep another night in room 509, we were offered room 204 for one night. However, this was not a solution for us. Within 48 hours, we had encountered both cockroaches and bedbugs. The hotel’s hygiene is far below standard, and in our view, the health of guests is being compromised. The morning after discovering the bedbugs, we went back to the reception. The staff member promised that room 509 would be thoroughly cleaned. But no matter how thorough the cleaning, bedbugs cannot be eradicated with a simple cleaning. Still, we were expected to sleep in room 509 again the next night. Given that bedbugs only die at temperatures above 50°C and the room had many small crevices where they could hide, we found this an unreasonable request. We decided to book another hotel on our own initiative and had all our clothes and suitcases cleaned at high temperatures. Aside from the room issues, there were many other defects at this hotel. The Azul Beach Bar is located across the E75 highway. Upon arrival, you're verbally given two options to get there: either cross the highway, or use a narrow, dark tunnel where you have to crouch to pass through. Both options are dangerous, cars speed past an

No variety of food and snacks, available only local alcohol. Cleaning services very nice and helpful. Reception staff not helpful. Restaurant staff very nice I am disappointed and I need to stay here 3 more days... I see that they cutting the cost of everything... No water supply during my last 4 days. I will not recommend this hotel to anyone.

Advices The hotel is 5 stars in terms of pools, rooms & cleanliness. What lowers my rating is unfortunately everything that is vague & unclear when booking. The food is only 2 stars, almost raw fries and unmelted cheese on the pizza, as only one person cooks the food. The beach bus that is included according to some sites, we were not allowed to go with, because you should book before and the staff at the reception did not know that there was even a beach bus. The beach bar is not included in the all inclusive but in the gold package, which is not clear either. More information and clear such and cook the food well before serving, raise your ratings significantly, small but important details. I have traveled a lot and eaten in 100s of hotels and care about Greece and the nice Greeks with whom I share culture & religion, which is why I am writing and leaving my tips for the hotel.