Hotel Bolero

J’ai adoré ce séjour. Hôtel familial où l’on s’y sent comme à la maison. Teresa et Arianna ont été adorables avec moi. J’ai reçu toutes les informations pour où aller et quoi visiter (endroits + shopping + restaurants). Je conseille vivement cet hôtel.

One of the worst experiences of my life, which I feel obliged to share! Total lack of professionalism and quality of service, to say the least, absent. To make a long story short, in addition to many other inconveniences (total incompetence in managing allergens, non-working sockets, non-working air conditioning, broken mosquito nets, dilapidated bicycles, etc.), on the second day my partner and I noticed that the towels had not been changed, even though we had left some on the floor as is usually done in hotels and had marked them to prevent them from being offered as clean. The owner, a seemingly nice 75-year-old lady, insisted several times that she had changed them herself, convinced that she could make fun of us. After having changed them reluctantly, she continued to insist, even the following morning, that the towels had been changed and that our demand was unreasonable. After much insistence, the argument arose in which the lady threatened to slap my partner and then, pulling her wrist, tried to snatch the phone from her hands. After which the daughter, who intervened to settle the dispute, believed that we were doing ****** just to save money, although it would have been a sign of professionalism to at least forgive us the second night after the immense inconvenience caused to us. At this point we paid the full amount requested rather than also be treated like beggars as well as being made fun of and we left this nightmare hotel behind us.