Courtyard Sioux City Downtown/Convention Center

Courtyard by Marriott downtown convention center Sioux city iowa review. Upon checkout I requested and received a hardcopy of my bill. Minutes later I received an email of my bill indicating the same total for a two night stay as stated on my requested hard copy. However several minutes later I checked my bank account expecting to see the same charge total as stated on my hardcopy and the emailed copy. Instead I found an additional charge for incidentals I did not authorize. I immediately called the front desk and was told the additional incidental fee I did not authorize will usually be refunded to me in a few days depending on what the hotel decides. He also stated that he has nothing to do with billing and connected me to the vm of the general manager. I left a message. Still waiting for a call back. This is unacceptable! At checkout I specifically ask when handed my hard copy bill "Is this my total balance that will be charged to my cc.?" She replied yes. No entity may charge my cc for anything unless I approve the charge. I had to contact my bank show them a copy of my bill that indicated the discrepancy between the total on the bill and what Marriott charged my account. I will be happy to pay the balance due indicated on my bill. I will not pay for additional charge(s) that I was never told about and that I did not authorize.

First call in early afternoon to check on availability I spoke to this amazing person who really seemed to enjoy her job. Actually I was taken back! This never happens that often. This hotel is clean has lovely outside areas to enjoy the evening with a bistro. All you need after an 11 hour drive. So when we checked in we were greeted by another lovely person cute as can be. I said I think I spoke to you a couple hours ago. She said yes you did. Her name is Aliyah ! Marriott needs to make her the senior trainer for front desk management. She made us feel so special. Also the restaurant across the street is very good. We will be back next year on our annual trip to Tetons

What had happened was—- So I would have given them a full “excellent” rating but the night of stay (of course this had to happen the one night I chose to spend a little more and stay here), apparently the water pipes had burst and they had several plumbing companies try to fix it. Because of this, their restaurant closed early so I wasn’t able to try their food or coffee in the morning. Also, the tv cut out an hour into my stay and didn’t come back on until I was alseep and it woke me up. Finally, tried to take a shower in the morning pero the water was cold as my ex’s heart, Asides from these, the establishment is amazing. Kinda wish they would’ve comped my coffee at the place across the street but whatever.

The staff made the entire trip!

Wyatt was great!

Just nosey for the most part