Hotel de Ruwenberg Den Bosch - Sint Michielsgestel

As the hotel me and my partner regularly stay at in 's-Hertogenbosch was fully booked, we booked this hotel on our trip to the Netherlands. The pictures of the hotel you can find online represent the hotel well and the setting of this conference hotel in a former boarding school building is very nice; nature, history and spaciousness. The hotel has standard rooms and "luxury" rooms. Main difference is that the luxury ones have a Swiss Sense mattress bed and coffee machine in the room. As the mattress of the standard room we were staying at, was too hard for my partner - he couldn't sleep the first night, we request another room with softer mattresses. The hotel staff first claimed that we already stayed in a room with their premium Swiss Sense mattresses, but checking the mattress it was from some other brand. Than requesting again the same, we were assigned to a new one. Unfortunately these beds weren't much better; the mattresses were super soft and the pillows were of a poor quality. Leaving this hotel after a few nights not having slept well, we decided not to return again. Upon arrival back home we filled in a guest survey in which we pointed out our concerns, but have (even after more than a month) not received any feedback from this hotel - disappointing. The staff was not recommendable either, only 1 of the night staff receptionists spoke English and the other one - of a Turkish background found it appropriate to ask what our religious background was in the few words English he spoke, still not sure why that was appropriate / necessary to ask. You won't see us here again.

Good but not amazing Wonderful hotel, in a lovely location, service from the team was great, however there’s a few things that need improving. 1. Gym was inadequate. 2. Bed was uncomfortable.