Fairmont Singapore

Fairmont Singapore was exceptional in every manner. The service was great they gave us complimentary add ons like kids beds. The location is perfect. Cleanliness is topnotch. Jeremy & Deborah handled our requests effectively and professionally.

Celebrated my birthday and our Wedding Anni there, the service was good at the front desk, it was nice that they wished me happy bday upon finding out this was a bday celebration. Check in was fast and simple. Love, love love the interior of the hotel room, one of my favorite, love the layout of the toilet, the way the shower and the bathtub is placed, this is probably the only hotel we stayed at where when we shower the basin area is still kept dry. To us this is very impressive and honestly a very nice touch. It is always good to not walk into a toilet with a wet floor esp when its air-conditioned, its cold and if you are wearing bedroom slippers it is actually very slippery. The view from the room is really beautiful, the bed was super comfy, everything looked very well maintained. The room is also not too dim or bright which is super comfortable. Overall a really beautiful room . Now to the not so good part 1) So according to my partner she say that the hotel is supposed to bring a cake(for my bday) up upon check in but it was never delivered. When we celebrated my partner at Fullerton, they brought the cake when we checked in and they also prepared balloons, card and bear for my partner (Complimentary) and no I didn't call them to deliver the cake, they delivered it shortly after we checked in. 2) The way the fridge works is horrible, since we didn't get the cake we bought a cake for my bday and then we realised we can't move the bottles inside the fridge as it was programmed to charged if it was removed, so basically we only had a very small area to put anything which also means my cake sits out in the room for 2 days. This also make it difficult for us to buy anything back to keep to snack on. The fridge was also not very cold. 3) We left for breakfast at Prego and we pressed the button to request for housekeeping, we left the room at 9.45am, we came back at 2pm, we were shock to find out that the room was not cleaned even after 4hours. 4) There was also drain files in the toilet, during the stay I've killed like 4-5 flies. There is also no bidet spray which would have been nice. Overall, I still think this is a good hotel, would we come back again? hmmm maybe because I really love the room design but the fridge factor and the housekeeping is something that will makes me think twice before booking a room here again.