Sofitel Singapore Sentosa Resort & Spa Reviews

Response from Property: Thank you for your wonderful feedback on your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are pleased to hear that you enjoyed nature and the peaceful ambiance, and that our Ambassadors contributed to making your stay memorable.We are happy to have had the opportunity to upgrade your room for your anniversary and to hear that in-room dining exceeded your expectations. Your feedback means a lot to us, and we look forward to welcoming you back soon for another exceptional stay.Warm regards,Roszel MaropDirector of Front Office & Concierge

Response from Property: Thank you for sharing your detailed feedback. We are glad to hear you enjoyed the room and the food. However, we sincerely apologise for the issues you encountered at the restaurant. It is disappointing to learn that the service you received did not meet the high standards we strive to uphold. We will certainly address these concerns with our Ambassadors to ensure more attentive and considerate service going forward.We also apologise for the incident with the balsamic vinegar dressing. Our team will review their approach to service to ensure that we are more careful and respectful of guests’ dining experiences.Thank you again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back, providing you with a better experience next time.Warm regards,Jayden ChooAssistant Front Office Manager

Response from Property: Thank you for your wonderful feedback on your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you had an enjoyable stay with us. It's also lovely to know that the peacocks roaming around added a special touch to your experience.We hope to welcome you back soon for another relaxing visit.Warm regards,Roszel MaropDirector of Front Office & Concierge

Response from Property: Bonjour Travely,Thank you for sharing your thoughts on your recent stay with us. We are pleased to hear that you enjoyed the spacious and clean room. Your feedback about the balcony lock is noted, and we will certainly look into enhancing the security for our guests.We are glad you appreciated the room amenities, as well as our shuttle services to HarbourFront MRT Station and the beach. It's wonderful to know that the staff at Kwee Zeen, particularly Peter, provided you with excellent hospitality. We take your comments about the reception staff seriously and will work on ensuring our Ambassadors are as welcoming as possible.We hope to welcome you back for another pleasant getaway soon.Warm regards,Roszel MaropDirector of Front Office & Concierge

Response from Property: Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the upgrade to a suite room. Our Ambassadors strive to provide memorable experiences, and it's wonderful to know you had a great experience overall.We understand that the distance to your room may have been a bit of a trek, and we appreciate your understanding. Should you choose to visit us again, we would be more than happy to assist you with room preferences that suit your needs.Warm regards,Roszel MaropDirector of Front Office & Concierge

Response from Property: Thank you for your feedback regarding your recent stay with us. We are glad to hear that you enjoyed your time at our Resort and found Specially at the front desk helpful in resolving your concerns. Our Ambassadors strive to ensure a pleasant experience for all our guests, and it’s wonderful to know they made a positive impact during your visit.We appreciate your comments about the pool temperature and will look into this for future guests. It’s also great to hear that you enjoyed our gardens and found the bathroom well-appointed and the bed comfortable.We hope to welcome you back soon for another enjoyable stay.Warm regards,Roszel MaropDirector of Front Office & Concierge

Response from Property: Bonjour, Thank you for taking the time to share your experience at Sofitel Singapore Sentosa Resort & Spa. We genuinely appreciate your feedback, as it is invaluable to us as we continually strive to enhance the experience for all our guests. We are pleased to hear that Princess was able to assist you in resolving the issue during check-in and that our Ambassadors contributed to a warm and welcoming atmosphere throughout your stay. We hope to have the pleasure of welcoming you back for another relaxing stay in the future. Warm regards, Roszel Marop Director of Front Office & Concierge

Response from Property: Bonjour, Thank you for your wonderful feedback regarding your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you found our resort to be a perfect getaway from the hustle and bustle of the city. It’s heartwarming to know that you and your family enjoyed the relaxing atmosphere, especially by the pool with our available floats and life vests.We are also pleased to hear that you appreciated our amenities and the Balmain Paris products. Your satisfaction is our utmost priority, and we are thrilled that you had such a positive experience with our Ambassadors.We look forward to welcoming you back for another relaxing stay. Should you have any specific requests for your next visit, please do not hesitate to let us know.Warm regards,Roszel MaropDirector of Front Office & Concierge

Response from Property: Dear explorer_96,Thank you for sharing your delightful experience at Sofitel Singapore Sentosa Resort & Spa. We are thrilled to hear that you enjoyed your stay and found our surroundings, amenities, cleanliness, and service to be exceptional. It’s wonderful to know that our complimentary shuttle service to Harbourfront added convenience to your visit.While our resort is nestled in a serene and tranquil setting, we are committed to ensuring that our guests can easily explore the vibrant city. Your feedback reassures us that we are on the right track.We look forward to welcoming you back for another luxurious stay. Should you have any preferences for your next visit, please feel free to let us know.Warm regards,Roszel MaropDirector of Front Office & Concierge

Response from Property: Bonjour Lita,Thank you for your lovely feedback about your stay at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you and your friend had an enjoyable stay with us. Our Ambassadors take pride in providing friendly and attentive service, and it is wonderful to know their efforts made a positive impact on your experience.We appreciate your kind words and hope to welcome you back for another memorable stay in the future. Should you have any preferences for your next visit, please feel free to share them with us.Warm regards,Roszel MaropDirector of Front Office & Concierge

Response from Property: Thank you for your kind feedback. We are delighted to hear that you enjoyed the comfort and cleanliness of your room. It’s always our aim to create a relaxing environment for our guests.We are glad that the bed provided you with a restful experience, and we appreciate you highlighting the aspects of your stay that contributed to a memorable visit.We look forward to welcoming you back for another relaxing stay.Warm regards,Jayden ChooAssistant Front Office Manager

Response from Property: Thank you for your kind comments. We are delighted to hear that you and your family enjoyed our spacious guestroom and Sofitel Pool. It’s wonderful to know that these features made your stay more comfortable and enjoyable.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Benny WongRooms Division Manager

Response from Property: Thank you for sharing your wonderful experience with us! We are delighted to hear that you and your parents had a fantastic first stay at our resort, and it is rewarding to know our Ambassadors' efforts made a positive impact on your visit.We appreciate your trust in us by booking your next stay. We look forward to welcoming you back for another excellent experience.Warm regards,Roszel MaropDirector of Front Office & Concierge