Tedmund
October 20, 2024
I booked the club room for 3nights for my twin brothers to celebrate their birthday.
My brothers really enjoyed themselves and they were really pleased with the service rendered by the hotel staff even though an unpleasant incident happened.
My brothers were trapped in the lift for a good 15-20mins on their last night while they were on their way out to grab some dinner from the nearby shopping malls.
They would like to commend that the rescue assistance was fairly prompt after calling the hotel hotline found in the lift. I was told that when the lift resumed service and my brothers were bought to the ground level, the hotel staffs went to check on them. Then later in the evening, a hotel staff went to their rooms with some compensatory gifts (fruits, cookies tidbits, cupcakes & canned beverages).
All in all, it was an enjoyable staycation for my brothers and they said they certainly wouldn’t mind returning to Oasia Novena if it’s sponsored again😑.