Amara Sanctuary Resort Sentosa

Amara Sanctuary Resort Sentosa Reviews

Amara Sanctuary Resort Sentosa

Sentosa Island, 1 Larkhill Rd, 099394, SingaporeView Hotel Details
Amara Sanctuary Resort Sentosa
Amara Sanctuary Resort SentosaAmara Sanctuary Resort SentosaAmara Sanctuary Resort Sentosa
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Amara Sanctuary Resort Sentosa Guest Reviews

4.1/5
Very Good
499 review
Verified reviews
Location4.2
Amenities4.0
Service4.1
Cleanliness4.1
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All reviews(499)
Positive reviews(422)
Reviews with photos/video(175)
Large rooms(48)
Great swimming pool(44)
Offers pick-up/drop-offs(26)
Too many mosquitoes(15)
Close to beach(12)
Nice sea view(11)
Children's pool available(11)
Has an infinity pool(10)
Negative reviews(77)
Bloody Wild One
Courtyard Suite With Jacuzzi - Newly Renovated
Stayed in Aug 2024
Family
9 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Amara Sanctuary Resort Sentosa is a luxurious tropical getaway located on the tranquil Sentosa Island in Singapore. Set amidst lush greenery and offering panoramic views of the South China Sea, the resort provides a peaceful retreat while being close to major island attractions like Universal Studios and Palawan Beach. The property blends colonial architecture with modern design, creating an elegant and unique atmosphere. Guests can enjoy spacious rooms, suites, and villas, with some featuring private pools for a more exclusive experience. The resort's multiple pools, including a rooftop infinity pool, and the Serenity Spa add to the sense of relaxation and luxury. With its serene setting and proximity to nature, Amara Sanctuary is perfect for those seeking a quiet escape or a memorable staycation.
Response from Property: Dear Bloody Wild One,Thank you for sharing your wonderful feedback about Amara Sanctuary Resort Sentosa. We're delighted to hear that you enjoyed the luxurious and serene atmosphere of our resort, as well as the unique blend of colonial and modern design that defines our property. It’s great to know that our proximity to nature and island attractions added to the convenience and enjoyment of your stay.We’re especially pleased that the various amenities, including our pools and Serenity Spa, enhanced your experience with relaxation and tranquility. Providing a peaceful tropical escape while being close to all that Sentosa Island has to offer is our goal, and we're thrilled we could deliver this for you.Thank you once again for choosing Amara Sanctuary, and we look forward to welcoming you back for another memorable stay soon!Warm regards,Anthony LimGeneral Manager
Angel Bb
Deluxe Room
Stayed in Jul 2024
Family
9 review
4.7/5
Amazing
Posted on Aug 27, 2024
The hotel is near palawan beach & nice to stay. The king size bed is big & comfy. Just too pity the 4th floor sky pool was closed due to maintenance.
Response from Property: Dear Angel Bb, Thank you for your kind review. We're pleased to hear that you enjoyed your stay, especially the comfort of our king-size bed and the proximity to Palawan Beach. We sincerely apologize for the inconvenience caused by the closure of our 4th-floor sky pool due to maintenance. We look forward to welcoming you back for another memorable stay.Always,Amara Sanctuary Sentosa
Mi_Space
Deluxe Room
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 21, 2024
Nice escape short staycation at this hotel..love their food in restaurants we had our breakfast, hi tea and dinner at their restaurant.
Response from Property: Dear Guest User, Thank you for selecting our hotel for your staycation. We are delighted to learn that you had an enjoyable experience, particularly with the dining options at our restaurant, including breakfast, high tea and dinner. Your kind words are greatly appreciated and will be shared with our team.We look forward to welcoming you back for another memorable stay.Always,Amara Sanctuary Sentosa
LittleeyesF
Deluxe Room
Stayed in Jul 2024
Family
5 review
3.5/5
Posted on Aug 10, 2024
Overall, the design of the interior furniture quite old and very unsafe for family with kids and elderly. The door safety could be better improved compared to other hotel. Our kid can easily open the lock as there is no second stopper. while for the bathing area, it is very slippery and there is NO shower head holder on the wall. I humbly suggest the managing staff should try to use the shower room to get the feel. The in and out of bathtub is a scary moment. Nevertheless, we like the breakfast and the breakfast areas quite well organised. Thanks~
Response from Property: Dear LittleeyesF,Thank you so much for taking time to share such a detailed review with us. Firstly, I would like to apologise for the discomfort and inconvenience that you and your family may have experienced during your time here. Guest feedback is important to us and I would like to assure you that your feedback have been highlighted to the management and the respective teams for their attention. Please rest assured that we will be taking steps to improve on the condition of our Deluxe Rooms.We appreciate your feedback and hope this visit will not mar your impression of us. We would be extremely grateful for another opportunity to present you a far better stay experience when you return in the future. Always,Amara Sanctuary Sentosa
Keith Therese Daroy
Deluxe Room
Stayed in Jun 2024
Travel with friends
3 review
4.5/5
Great
Posted on Jul 28, 2024
The hotel is just amazing. Location is okay, 5min walk from Imbiah sentosa station. Loved the nature vibe where you can see peacocks and parrots. The hotel speaks for itself, sanctuary.
Response from Property: Dear Keith Therese Daroy,Thank you for sharing your feedback with us. We are pleased to learn that you enjoyed your stay here. My team and I look forward to welcoming you back in the future for another relaxing getaway. Always, Amara Sanctuary Sentosa
Anonymous User
Couple Suite With Direct Access To Pool - Newly Renovated
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 26, 2024
A cozy and nice ambience that make u feel so relax. Was so sceptical about the room because of the review written but nonetheless, it makes me not regretting booking it as the room is over my expectations. We had such a pleasant stay at the horel and with such a welcoming receptionist that handle the check in, it definitely make ur stay so much valuable.
Response from Property: Dear Valued Guest, Thank you for sharing your wonderful feedback! We're thrilled to hear that your stay exceeded your expectations and that you enjoyed the cozy and relaxing ambiance. It’s heartening to know that our welcoming receptionist added value to your experience and made your check-in process smooth.We truly appreciate your kind words and are delighted that you chose to stay with us. We look forward to welcoming you back for another memorable stay soon! Best regardsAnthony LimGeneral Manager
Guest User
Deluxe Room
Stayed in Nov 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on Dec 20, 2024
Service was really good, a great place to have a retreat. Breakfast buffet was good! Wished the coffee had oat milk as an option, but all in all, it’s a great hotel.
Response from Property: Dear Valued Guest,Thank you for your kind feedback! We're delighted to hear that you enjoyed our service and found the hotel a great retreat. It's wonderful that you had a positive breakfast experience as well.We appreciate your suggestion about offering oat milk as an option for coffee. We'll certainly share this with our team to enhance our offerings in the future.We hope to welcome you back for another relaxing stay soon!Warm regards,Anthony LimGeneral Manager
Guest User
Deluxe Room
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Dec 15, 2024
Nice and peaceful Good ambience  Great service and staff are all friendly and always put a smile Upon arrival the lobby was humid not sure was it the aircon not working and staffs are sweating
Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the peaceful atmosphere, great ambiance, and the friendly service provided by our team. It’s wonderful to know that their smiles left a positive impression on you.We sincerely apologize for the discomfort caused by the humid lobby upon your arrival. This is not the standard we strive for, and we’ll ensure that our maintenance team looks into the air conditioning system promptly to avoid such situations in the future.Your feedback is invaluable in helping us improve, and we hope to have the pleasure of welcoming you back for an even better experience in the near future.Warm regards,Anthony LimGeneral Manager
Bearlerie
Deluxe Room
Stayed in Oct 2024
Family
4 review
3.5/5
Posted on Dec 1, 2024
Stay and breakfast is good except for the room tv. We have to call 3 to 4 times in a day to get the technician to fix the Tv. Son was disappointed that the tv is not working well at all.
Response from Property: Dear Bearlerie,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay and the breakfast. However, we sincerely apologize for the inconvenience caused by the TV issues in your room. We understand how disappointing this must have been, especially for your son.Please rest assured that your feedback has been shared with our engineering team to ensure such situations are addressed more promptly in the future. We truly value your patience and understanding.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay next time.Warm regards,Anthony LimGeneral Manager
Tati123
One Bedroom Pool Villa - Newly Renovated
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 3, 2024
There amazing villas with pool. We love this place.
Response from Property: Dear Tati123,Thank you for the positive review. It is rewarding to learn that you had a wonderful stay with us in our newly renovated one-bedroom pool villa. My team and I appreciate the kind words and we look forward to welcoming you back again. Always,Amara Sanctuary Sentosa
WingCheong
Premier Balcony Room
Stayed in Oct 2024
Couples
3 review
2.5/5
Posted on Nov 10, 2024
The rooms are decent but dated. A lot of the TV channels were not working, and also forgot to mention, the TV was so small n dated. Breakfast was very very normal, nothing fancy. I was waiting for the croissants to be topped up, but it never came. I mentioned it was my wife’s birthday, but there were NO simple things like greeting cards, fruits or a simple cake to mark the occasion. The standards were really very very low, and frankly, I was disappointed though my wife asked me to just move on. I would never come back again and i would never recommend this place to any of our family members, relative or friends. Highly lack of service and human touch.
Response from Property: Dear WingCheong,Thank you for sharing your feedback with us. We sincerely regret to learn that your recent stay did not meet your expectations, especially during such a special occasion as your wife’s birthday. Please accept our heartfelt apologies for the shortcomings you encountered.We understand that certain areas, such as the dated room features and limited breakfast experience, fell below the standards you expected. Additionally, we deeply regret the missed opportunity to make your wife's birthday more memorable with thoughtful touches like a greeting card or cake. This is certainly not the level of care and attention we strive to provide.Your comments about the lack of service and human touch are particularly concerning, as we take pride in delivering warm and personalized hospitality. Rest assured, your feedback has been shared with the relevant teams for immediate review and improvement.While we cannot undo the disappointment caused, we hope you might consider giving us another chance in the future to demonstrate the true quality of service we are capable of delivering. Should you decide to visit again, please don’t hesitate to contact us directly so we can ensure a more enjoyable and memorable stay.Best regardsAnthony LimGeneral Manager
VIVIENNEVIVI
Deluxe Room
Stayed in Sep 2024
Family
9 review
4.0/5
Very Good
Posted on Dec 29, 2024
A perfect stay to attend wedding reception. Room are cleanliness and restaurant food is tasty
Response from Property: Dear Viviennevivi,Thank you for your kind feedback! We're delighted to hear that you had a perfect stay, especially while attending the wedding reception. It's wonderful to know that you found the room clean and the restaurant food tasty.We hope to welcome you back for another memorable experience in the future!Best regards,Anthony LimGeneral Manager
WongLisa
Premier Triple Room
Stayed in Feb 2024
Family
3 review
4.5/5
Great
Posted on Mar 30, 2024
Thank you very much for surprising us with a cake for our daughter's advance birthday celebration during our stay. Shuttle bus helps smooth our return journey back after staycation. Warm welcome and care showered by front desk, concierge, security and housekeeping throughout. Our kiddos look forward to plan next staycation soon.
Response from Property: Dear WongLisa,Thank you for the positive review. My team and I are delighted to learn that your stay with your family was enjoyable one and that your daughter loved the little surprise from us. Your kind words for our Front Office team, Security team and Housekeeping Team are truly appreciated, and it is rewarding to know that our warm hospitality have made you felt welcomed and at home. My team and I cannot wait to welcome you and your family back again for another memorable staycation soon.Warm regards,Marketing Communications Team
Guest User
Premier Balcony Room
Stayed in Jul 2024
Family
1 review
4.5/5
Great
Posted on Aug 13, 2024
The overall stay experience at the Amara resort was quite nice and enjoyable. We really had a great time and I highly recommend this place for a staycation. The breakfast buffet arrangements/services could be improved as the cafe was quite packed by the time we went for breakfast at 9:30am. We had to find a corner table in the outdoor sitting area and some of the finished food items were not replenished for a while. Otherwise, everything was excellent about the stay.
Response from Property: Dear Guest, Thank you for your positive feedback and recommendation. We appreciate your comments regarding the breakfast buffet and apologize for the inconvenience you experienced. We’re glad to hear that you still had an enjoyable stay.We look forward to welcoming you back for another enjoyable stay.Always, Amara Sanctuary Sentosa
Guest User
Deluxe Room
Stayed in Jul 2024
Family
5 review
4.2/5
Very Good
Posted on Aug 10, 2024
The service was great, we enjoyed our breakfast at the sanctuary cafe for the 2 mornings we were at the hotel. Waitress MJ and the floor manager (an Indian gentleman whose name I didn’t catch) were extremely professional and welcoming and we think the best part of our hotel stay. The spread was decent, and there were slight differences in what was available for the buffet on the two mornings we visited. Hotel wise staff were friendly, lifts were easily available no long wait times. Close to imbiah station and a short walk to the beach area. The room was clean, the Aircon was powerful, and the complimentary mini bar with coke sprite and bottled water, as well as kitkat and Oreo’s were a pleasant surprise. The room was also very spacious with a huge bath room. The carpet was very clean that sometimes we forgot to wear our room slippers. 5/5 for the cleaning crew! Things that could do better was that the Facilities and room were really worn out the laminate was peeling, and there was no where for us to hang up our wet swim wear and towels. Considering that the hotel promotes eco practices like reusing our towels, it would be nice to have more than the two hooks to hang up wet fabrics to dry. A quick fix would be to install a simple laundry line over the tub..just our suggestion. What bothered us the most was the noise. while the bed was very firm and comfortable and we enjoyed the clean room….the sound insulation ensured that we did not get any sleep in the two nights we were there. We could hear the neighbor’s conversation (imagine a women’s voice laughing beside you in the middle of the night), slamming doors, and water rattling through the pipes every time someone took a shower or flushed the toilet. I could even hear stuff drop on the floor as if it’s in our room . Also the sink faucet turned on by itself to the surprise of my son who happened to be sitting on the toilet. Interesting , tho we think it’s just the poor plumbing rather than something supernatural 😂. generally it was a pleasant stay if not for the noise.
Response from Property: Dear Guest, We’re pleased you enjoyed the service at the Sanctuary Tearoom and found our staff, location and room amenities to your liking. We’re also glad that our housekeeping team exceeded your expectations. We appreciate your feedback on the facility conditions and noise issues. We apologize for the disturbances and hope to provide a more restful experience on your next visit.Always,Amara Sanctuary Sentosa