Anonymous User
June 8, 2024
First of all, the location of this hotel is very good. There is a subway station on the side of the road. The subway station is called Havelock (Chinese name: Hele). Secondly, the location is very easy to find because it is also on the side of the road. The hotel environment is very good. Many staff members can speak Chinese, especially the Southeast Asian brother at the front desk, who speaks Chinese very well. The front desk service is mainly in English. I found that some front desk waitresses can speak Chinese, but they will not actively communicate with you in their native language. The same is true when they see that it is a Chinese passport, unless you first say in English to change the language. This kind of service is really too bad. I have been to many countries. The front desk waiters of hotels in many countries will try to actively change your native language to communicate when they see you (even directly change to someone who can speak Chinese to communicate with you as much as possible), which makes people feel very comfortable. But this Copthorne Riverside Hotel is different. When I stayed at Mandarin Oriental Singapore before, I tried my best to communicate in the guest's native language. But here, you will never communicate in your own native language without a few English. Especially the front desk waitress, it is really bad 👎 But the Southeast Asian brother at the front desk has super first-class service. The sense of active service is very strong. Enthusiastic and thoughtful service. The rest is that the room is OK and the environment is OK. The restaurant tastes very good.
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