Guest User
May 1, 2024
I booked this hotel because it had a kitchen for cooking, since I was staying for a week. However, there was only one electric heater, so I couldn't cook. I could only boil water with a kettle. And there was no sink. I had to put food waste in the trash can in the room, and wash dishes and spoons in the washbowl in the bathroom. I felt like I was staying at a hotel in the depths of the Amazon. There was no detergent in the room, only a bottle with no label by the shower. When I asked the front desk, they told me to use it to wash my hands, body, hair, and dishes, so I thought I was in the depths of the African savanna. After booking, the hotel asked me my arrival time, so I told them my planned arrival time at Changi Airport (5:30 pm) and told the hotel that I would be able to check in around 6:30 pm. They asked me to check in by myself because the front desk's work ends after 7 pm, so I replied to them to send instructions just to be sure, but they didn't reply. I found out later that the service list said that the front desk was open until 8 pm. The front desk staff doesn't seem to care about such carelessness at all. I planned to stay for a week, but moved to another hotel after three days. When I checked out, I was asked to pay for the remaining four days, and after negotiating, I reluctantly paid an additional night and left. This hotel left me with nothing but unpleasant feelings. Actually, I wrote a similar harsh review on the hotel website I booked for others' reference, but it was edited without my permission, so I decided to post the original here.
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