Park Avenue Rochester

Park Avenue Rochester Reviews

Park Avenue Rochester

31 Rochester Dr, 138637, SingaporeView Hotel Details
Park Avenue Rochester
Park Avenue RochesterPark Avenue RochesterPark Avenue Rochester
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Park Avenue Rochester Guest Reviews

4.4/5
Very Good
930 review
Verified reviews
Location4.5
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(930)
Positive reviews(880)
Reviews with photos/video(248)
Easy to get around(52)
Close to metro(29)
Convenient for shopping(22)
Many amenities(16)
Many dining options(13)
Friendly front desk staff(11)
Perfect for business trips(5)
Shower difficult to use(5)
Negative reviews(50)
Nurul Osman
Superior Room
Stayed in Oct 2024
Couples
20 review
5.0/5
Outstanding
Posted on Oct 19, 2024
My go to hotel when I feel like having a break. It's been few times I checked in to this hotel. Out from the chaotic atmosphere of the town. Nearby bus stop, mrt station and star vista. If you walk a little bit further, there are local coffee shop. Don't worry getting hungry as it's easy to get. And peaceful plc to be in.
uncle John 1974
Superior Room
Stayed in Oct 2024
Solo travelers
103 review
5.0/5
Outstanding
Posted on Oct 30, 2024
2nd time staying here and the service and facilities still as good. If you travel in 3s or 4s, this hotel is very ideal.
Cheryl
Deluxe Room
Stayed in Sep 2024
Solo travelers
79 review
3.5/5
Posted on Sep 25, 2024
Room is spacious but bathroom grouting has mold in several places and smells moldy. 7-10min walk to Star Vista with plenty of food options
Response from Property: Dear Cโ€hโ€eโ€rโ€yโ€l,Thank you for taking the time to give us your feedback. We are sorry that your experience did not meet your expectations. Please rest assured that we have addressed the concerns youโ€™ve raised for immediate improvement. We appreciate your sharing your concerns and we hope to have the opportunity to serving you again at Park Avenue Rochester. RegardsTeam of Park Avenue Hospitality Group
ilk
Deluxe Room
Stayed in Sep 2024
Family
13 review
4.7/5
Amazing
Posted on Sep 17, 2024
The hotel is located near the mrt and the star theatre. There are varieties of food and cold storage. The staff are very welcoming and helpful. We were give room upgrade and late check out.
Wantat Khor
One Bedroom Executive Premier Suite
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Nice hotel to stay. Definitely will stay again for my next visit.
anonymous24
Deluxe Room
Stayed in Sep 2024
Couples
2 review
4.0/5
Very Good
Posted on Sep 25, 2024
Late Check in but front desk is helping enough to send me some items Iโ€™ve requested for the room. Great experience overall !
Response from Property: Dear aโ€nโ€oโ€nโ€yโ€mโ€oโ€uโ€sโ€2โ€4,Thank you for choosing to stay at Park Avenue Rochester! We are pleased to hear that your overall experience with us was satisfying and we look forward to welcome you back in the near future. RegardsTeam of Park Avenue Hospitality Group
Kim Lorraine
One Bedroom Executive Deluxe King Bed Suite
Stayed in Aug 2024
Travel with friends
3 review
4.5/5
Great
Posted on Sep 11, 2024
The room was spacious. We celebrated a shower for a friend the space is very ideal. The staff are accommodating as well.
kaelynn2809
Superior Room
Stayed in Aug 2024
Other
1 review
4.7/5
Amazing
Posted on Aug 25, 2024
Amenities aside, the service and everything else is 6 stars ! This was a solo workcay for me and I really enjoyed my stay! The different staff at the front desk and the guy whom I assume was the security guy, was really very kind and nice. Throughout my stay, I called them multiple times because I wasnโ€™t sure how to fridge worked, I had a leak in my bathtub and I left my items in the old room ๐Ÿคฆ๐Ÿปโ™€๏ธ. But every single time, the staff was so patient with me. And they even dropped me a little letter to initiate a room change because of the leaking tub and sent someone to help me with the loads of things I had within 5-10 minutes. Oh and the security guy, I remember him because I felt it was sweet he took the effort to remember the guests and said โ€œwelcome backโ€ to me when I returned back to the hotel. He didnโ€™t have to, but that gesture warmed my heart. I quite like this hotel. And for the price I paid for, I feel its value for money โ™ฅ๏ธ
Anonymous User
Deluxe Room
Stayed in Jul 2024
Couples
21 review
3.7/5
Posted on Jul 28, 2024
Swimming pool under maintenance, closed currently. Opposite the hotel having some construction, walls are thin and can hear ppl walking along the corridor throughout the night
Runner
One Bedroom Executive Premier Suite
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 20, 2024
The room layout that we booked was unique and all essential items were available, especially the laundry which can wash and dry within 2 hours.
Christine
Superior Room
Stayed in Jul 2024
Couples
1 review
2.2/5
Posted on Jul 21, 2024
Title: Mold in the Filter Water Tap in the Toilet and Stingy in Providing Drinking Water I was extremely disappointed with the overall experience. The hotel did not provide drinking water and instructed guests to use the filter water from the toilet, which had visible moldโ€”a serious health hazard. Despite requesting clean drinking water, the staff failed to provide it, forcing me to order water through Grab delivery in the middle of the night. The service was incredibly poor. Considering the amount of money I paid for my stay, it is unacceptable that the hotel could not provide a few bottles of water upon request. The lack of assistance and dismissive attitude of the receptionist further compounded the issue. Based on my stay, I cannot recommend this hotel.
Response from Property: Dear Christine, Thank you for bringing these concerns to our attention. We sincerely apologise for the issues you encountered during your stay, particularly regarding the mold on the filtered water taps and the lack of timely assistance from our staff. We take health and safety very seriously and deeply regret that you had to experience this inconvenience. Please be assured that we are immediately addressing the mold issue with our team. We are also reviewing our procedures to ensure that our staff is more responsive and proactive in assisting our guests. While we strive to reduce single-use plastic waste, your comfort and safety remain our top priorities. We are re-evaluating our practices to ensure that clean drinking water is always readily available to our guests. We regret not meeting your expectations and the standards we aim to uphold. We take your feedback seriously and will use it to improve our services and amenities. Please accept our sincerest apologies and our commitment to better service in the future. We hope you will give us another chance to provide you with the quality experience you deserve. We look forward to welcoming you to Park Avenue Rochester.RegardsTeam of Park Avenue Hospitality Group
jmie28
Two Bedroom Suite
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 30, 2024
Had to mark down a bit on cleanliness as I saw something I'm not supposed to see during my stay. Otherwise, everything is well. Had booked the place a couple of times before adn especially so if we have concerts to attend nearby. Swimming pool will be closed for renovations in the month of July 2024.
Faten Hana
Superior Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Great location as it is close to the MRT station and its walking distance. The environment is safe and peaceful. Plenty restaurants as there is nearby mall. The hotel staff are very good, attentive, accommodating and knowledgeable. Room is spacious, clean and comfortable. We have a great stay here and will definitely come back to this hotel again. Such a steal deal for a great hotel. Keep up the good work!
Anonymous User
Superior Room
Stayed in Oct 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Oct 16, 2024
Great location and hotel
Response from Property: Dear Aโ€nโ€oโ€nโ€yโ€mโ€oโ€uโ€sโ€ โ€Uโ€sโ€eโ€r,Thank you for choosing to stay at Park Avenue Rochester! We are pleased to hear that your overall experience with us was satisfying and we look forward to welcome you back in the near future. RegardsTeam of Park Avenue Hospitality Group
Anonymous User
One Bedroom Executive Deluxe King Bed Suite
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Excellent service rendered. Fast replies from hotel employees that made our stay more convienent