Guest User
March 26, 2025
The hotel is just a normal and ordinary express hotel, but the front desk staff has no sense of service. When checking in, the connecting room was given to me, and there was a door to the isolation room, but the door was locked. However, I could hear the laughter of the neighbor next door clearly. I reported it to the front desk and asked to change rooms. The staff did not care about the needs and feelings of the guests at all, and simply and rudely used the so-called hotel protocol as an excuse. When I explained that the neighbors did not make any special noise, but just laughed normally, the front desk actually said that the guests were not allowed to make noise in the room, and did not listen to our explanation that the neighbors were just laughing normally. The problem was that their connecting rooms were too poorly soundproofed.
I have no idea how the 4.6 rating came from. Under strong request, I agreed to check if there were any non-connecting rooms that could be changed. The 5 empty rooms on the two floors I replied were all connecting rooms. I saw that other guests had reported the noise problem of connecting rooms before, and I still booked it with a fluke mentality at that time, thinking that few rooms would be connecting rooms. Now it seems that many are connecting rooms. Avoid pits, avoid pits, and never book again!
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