Oasia Resort Sentosa by Far East Hospitality

The hotel is opposite the MRT station, which is very convenient. The hotel is very beautiful.

The hotel experience was very bad. Here are some of my feelings: [1] The front desk staff was arrogant and rude. When checking in, three staff members sat at the front desk. One of them was an Indian woman, the other on the left was a Chinese-looking lady wearing black-framed glasses, and the other on the right was a fat Chinese-looking man. An Indian woman greeted us. We asked if she could speak Chinese, and she said no, so we communicated with her in broken English. During the conversation, some details were unclear, so the Indian staff member asked the Chinese woman on the left. The Chinese woman didn't have any work, but she translated in Chinese for a while, and then turned away, leaving us to continue to communicate with the Indian staff member. We couldn't understand why they didn't come forward to greet us when they saw that we were not familiar with English and had difficulty communicating. During our few days in Singapore, many Singaporeans were very friendly and communicated with us in Chinese, even some Indians. I don't know why, as a front desk staff of the hotel, seeing this situation, they ignored the guests so coldly, which made us feel arrogant and rude. [2] Indifferent attitude and inflexibility. Because we had a child, we needed to add an extra bed, which cost more than 200 yuan. We wanted to pay in cash. The staff refused to accept cash, saying they didn't have change. So we tried various payment methods on site, including UnionPay, ApplePay, AliPay, and all of them didn't work. We asked the other party if there were any other payment methods, and they said that except Visa, nothing else would work. So we tried various ways to pay at the front desk, wasting at least 30 minutes. Finally, the Indian staff said that we could just pay in cash when we left the hotel. My God, the hotel refused to accept cash, so it must not be the first time that customers cannot pay online. As a five-star hotel, doesn't it have an emergency plan? Why wait until the guests were exhausted for 30 minutes before proposing this solution? Is it to deliberately embarrass the guests? [3] The staff is narrow-minded and does not respect colleagues or guests. When checking in at the front desk, since the front desk does not accept cash, we asked the Chinese-looking lady staff wearing black-framed glasses if it is legal to refuse to accept cash in Singapore. She said yes, their company has regulations and they can refuse to accept cash if they don't want to. Perhaps it was precisely because of this that the other party felt that we had offended her. A moment after checking in, it was raining when we went out. We went up to her and asked if she had an umbrella we could borrow. She just slapped us in the face, refused to answer our question, and then hooked her hand at the Indian guy and turned her proud face away. She was so arrogant and rude! As a hotel front desk staff, if you are busy, you can politely refuse to provide us with service, but such a rude behavior can also be understood as an offense to us! [4] The hotel facilities are old. As a five-star hotel, the facilities are old. The circle of fixing glue around the toilet has long fallen off, and the toilet is shaky when you sit on it. I am really worried that it will collapse. [5] The hotel has poor sound insulation. You can still hear guests in the next room laughing in the middle of the night. There were staff talking and chatting in the corridor early in the morning. [6] The hotel hygiene is very poor. I don’t know if the bed sheets have been changed, but there are a lot of small black dandruff on the bed