Guest User
April 29, 2025
Super bad review! I have been a gold customer of Ctrip for many years, and I have hardly written a bad review; but this time it is really unbearable! I went to visit my son at university, so I asked him to choose a hotel that is closest to the school and most convenient. My son recommended this place. I was actually a little prepared before booking, but I thought that after all, it is a relatively clean chain brand in China, and I should be able to make do with it for one night even if it is bad. I thought it would be bad, but I didn’t think it would be so bad; the room is not 13 square meters as written, the bed is directly next to the window, the bathroom is only one square meter, and the total area does not exceed 8 square meters. It is old, dirty, and the toilet has a strong odor; I stayed in the room for a few minutes and almost vomited, so I went to the front desk to ask the hotel if I could cancel the reservation. The room was not used and the odor was unbearable. I would accept it even if I deducted some handling fees. The front desk said they could not refund and asked me to discuss it with Ctrip; so I contacted Ctrip customer service and actively negotiated with the front desk. The after-sales customer service has been coordinating, and the hotel insisted that it would not refund! Forget it, I decisively gave up and changed to another one! I wrote so much, just to remind my friends in China for reference!
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