Claude Hotel - Newly renovated

清潔で、静かで、アメニティもドリンクも揃ってます。トイレとシャワーの間に壁があるのが嬉しかったです(ユニットバスではない)。

The room is extremely small, the smallest room I have ever lived in.

I have never reviewed this hotel, but the service and environment of this hotel are really bad. It is the worst hotel I have stayed in for so many years. First of all, the room is very small. Two people can't stand side by side. The bed is surrounded by the toilet and the wall. Both of them bump their legs when turning over. The sound insulation of the room is very poor. The sound of the subway, the air conditioner, and the voices of the guests next door are one after another. The experience is very bad. What I can't stand the most is that there are ants on the ground and the head of the bed. I really can't stand it. The waiter makes a living by finding faults and his service attitude is very bad. Remind all guests to read it carefully when signing the hotel agreement to avoid being fined! ! ! ! Finally, he will check it very seriously when leaving the hotel.

I called the hotel before I left. The staff who answered the phone had a bad attitude. I got angrier and angrier. I wrote a complaint letter to the hotel. The hotel manager handled it promptly and apologized sincerely. He asked the employee to write an apology letter and sent me a small cake and chocolate when I arrived at the hotel. After that, I was very happy and comfortable in the hotel. It was very convenient to wash clothes. After drying, I could ask the staff to put them in the room. The hotel also arranged a drop-off at the airport to express its apology. I was very satisfied. Thanks to the manager Elynn and other staff. The hotel has a good location, beautiful exterior design, and neat and elegant room layout. The room is really too small. It would be perfect if it was bigger.