Guest User
January 6, 2025
The trip began with a thoughtful phone call from the resort to remind me about my booking for the day, which I appreciated as it made me feel well-prepared. However, I was informed during the call that parking was chargeable, which slightly dampened the mood, especially considering the overall cost of the stay.
Upon arrival, the check-in process was smooth, and the receptionist, Kelvin, was both welcoming and accommodating. He provided excellent service and made us feel at ease right from the start. Our first impression of the room was positive—the interior was clean and well-maintained, though I did notice that the exterior required some attention. There were stains visible on the bus, which gave the impression that it hadn’t been properly cleaned or maintained recently.
The room's amenities were well stocked, and we were particularly impressed by the high-quality products from Ink & Water, which added a nice touch to our stay. One slight issue we encountered was that the room we were allocated had some plants blocking the view from the bus driver’s seat. This made it difficult for us to take clear pictures of our kids in the driver's seat, which was a bit of a disappointment.
The minibar in the room, however, was lacking refreshments, which was a bit of a letdown. It would have been nice to have some basic drinks or snacks available for convenience.
The Wi-Fi connection in the room was unfortunately unreliable, which left our kids disappointed as they were looking forward to some online entertainment. However, Kelvin was very understanding and offered a kind gesture by providing an alternative solution to make up for the inconvenience, which we greatly appreciated. It’s small acts like these that can make a big difference in the overall experience.
The BBQ area had a grill available, but unfortunately, the grill mesh was not cleaned, so we had to prepare our own grill wire mesh. The seating area was well-lit, although the lighting was spoiled on the first night. We reported this issue to Kelvin, and while we were informed that it couldn’t be swapped out, he offered a lamp if necessary. On the second night, after further feedback, the staff were kind enough to help resolve the issue, ensuring we had proper lighting for our BBQ.
The room’s air-conditioning worked well and kept us comfortable throughout the stay. All the beds were incredibly comfortable, ensuring that we had a restful night.
Breakfast offered a variety of options, including Western, Malay, Indian, Chinese, and Vegan sets. While the taste was passable, it was convenient to have such a diverse selection to choose from.
Check-out was scheduled for 11 am, with no flexibility in timing, despite it being a Sunday. We were informed that the resort would be packed, which is understandable, though it would have been nice to have a bit of leniency in case we needed more time. The main reason for a later check-out was that our kids were napping, and a little extra time would have been appreciated to avoid rushing.
As there were no staff operating after 6 pm, we were provided with a number to call in case of an emergency. However, during office hours, there was no number available to call, and we had to walk over to the office if any issues arose. This could be an area for improvement to make communication more accessible.
The resort offers two exits: one leading directly to the beach and the other towards the Changi Village Hawker Centre. Both options were convenient for exploring the area, and we appreciated the accessibility of both.