Mercure Singapore on Stevens
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1 night
1 room, 2 adults, 0 children
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Mercure Singapore on Stevens
28 Stevens Rd, #01 02, Singapore, 257878, Singapore
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Last booked 6 hrs ago











Amenities
Private parkingFree
Outdoor swimming pool
Executive lounge
Gym
24-hour front desk
Luggage storage
Bar
Tennis court
All amenities
Property Description
Step into a refreshing escape at Mercure Singapore on Stevens, built in 2017 and ideally located just minutes from the iconic Orchard Road shopping district. Surrounded by lush greenery and serene spaces, the hotel is also within walking distance to the UNESCO-listed Singapore Botanic Gardens, offering the perfect blend of urban convenience and natural beauty.
Designed as a mini resort in the city, guests enjoy shared access to a wide range of facilities from two hotels in one destination — including two outdoor swimming pools, diverse dining options, and a 24/7 gym in partnership with Anytime Fitness. Whether you’re here to recharge or stay active, all you need is right at your fingertips.
Dive deeper into the local experience with authentic touches and curated discoveries, including exclusive attraction tickets to some of Singapore’s top sights. From cultural icons to hidden gems, explore the city like a local with ease.
Take advantage of complimentary shuttle services to Orchard Road and Stevens MRT, placing you within quick reach of Singapore’s vibrant districts, iconic landmarks, and luxury shopping. With thousands of international brands just minutes away, your perfect city adventure awaits.
Whether for business, leisure, or a mix of both, Mercure Singapore on Stevens invites you to experience the best of Singapore — where resort-style living meets the heart of the city.
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8.8/10
Excellent facilities, comfortable and clean and with polite and friendly staff.
All 1,145 reviews
Surroundings
Metro: Stevens
(1.4 km)
Metro: Newton
(1.6 km)
Airport: Singapore Changi Airport
(23.2 km)
Train: Woodlands Train Checkpoint
(18.5 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

11
Privilege Double Room
1 Queen bed
18m² | Floor: 9-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

3
Privilege Floor Room With 1 Double Bed
1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

13
Privilege King Suite
1 King bed
35m² | Floor: 9-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

2
Privilege Floor Room With 2 Single Beds
2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

8
Privilege Twin Room
2 Single bed
18m² | Floor: 9-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

9
Privilege Room
1 Queen bed or 2 Single bed
18m² | Floor: 9-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

16
Deluxe Double Room
1 Queen bed
18m² | Floor: 9-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

19
Superior Double Room
1 Queen bed
18m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

14
Superior Twin Room
2 Single bed
18m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

7
Superior Room
1 Queen bed or 2 Single bed
18m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

13
Deluxe Twin Room
2 Single bed
18m² | Floor: 9-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

9
Deluxe Room
1 Queen bed or 2 Single bed
18m² | Floor: 9-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
Hide Room Types
Guest Reviews
8.8/10
Very Good
1,145 reviews
- Cleanliness9.0
- Amenities8.7
- Location8.7
- Service8.6
Average for similar properties in Singapore

Review summary
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Convenient Location: The hotel is highly praised for its convenient location, close to Orchard Road and public transportation options, including a nearby bus stop and free shuttle services.(based on 239 reviews)

Anonymous User
August 2, 2025
Title: Deeply disappointed — treated like a suspect for doing nothing wrong
I stayed at Mercure Singapore on Stevens and had one of the most unpleasant experiences I’ve ever had in a hotel.
Within 30 minutes of checking into our room, a staff member knocked on our door and told us we had violated hotel rules and needed to leave the hotel. We were extremely shocked — especially since we had done absolutely nothing wrong.
When I asked, “Why do we need to leave?” — no one answered.
They said there was CCTV footage but refused to explain anything. We were treated as if we were guilty from the start. Only after they checked the CCTV again did they come back and say it was a “wrong face” and we were “100% OK” — with a thumbs up, but not a single word of apology.
Later, someone came to our room with a “complimentary” item, but again — no apology, no explanation, no responsibility.
We are two women traveling together and we did absolutely nothing wrong. The way we were treated was humiliating, unprofessional, and completely unacceptable — especially for a hotel at this price and reputation.
Being wrongly accused and left without a proper explanation or apology is not something I expected from a hotel like this. It ruined the start of our trip and made us feel deeply disrespected.
I would not recommend this hotel to anyone who expects basic respect and accountability.

Guest User
August 2, 2025
免費升級套房,贊
Translate

Guest User
July 29, 2025
Excellent facilities, comfortable and clean and with polite and friendly staff.

MaeRyPie
July 28, 2025
Love this hotel
I’ll be back

CHEE WEE
July 27, 2025
I am writing to express my deep disappointment regarding the recent experience I had as an in-house guest at your hotel.
During my stay, I contacted the telephone operator to request housekeeping services. One of the operators, who identified herself as Miss Shakira, abruptly ended the call—I distinctly heard a loud bang as the phone was put down. Despite several further attempts to reconnect, I was later told by the operator that she had no record of my call. This led to significant confusion.
What concerns me most is that if Miss Shakira had indeed ended the call accidentally, she had both my room number and contact information and should have taken the initiative to return the call. Unfortunately, she did not.
When I asked to speak with the Duty Manager to lodge a formal complaint, I was told that Shakira was considered a “good staff member” and would never treat an in-house guest that way. I find this response unacceptable. Whether or not the staff member has a good record is not the issue—the point is that as a paying guest, I was directly affected and deserved a proper follow-up.
To make matters worse, when a follow-up email was sent, my name and surname were mispronounced, wrongly addressed, and inaccurately recorded. This added to my frustration and showed a lack of attention to detail and professionalism.
I am extremely disappointed that this is the level of service and guest care being provided at an Accor hotel. I hope this matter will be taken seriously, and appropriate action will be taken to address the service gaps I encountered.

Guest User
July 26, 2025
Room is ok. Need a bit of maintenance, otherwise ok. Location is a bit far from mrt

Emmysupa
July 25, 2025
ดีสะอาด เดินทางสะดวกอาหารเช้ามีหลากหลายให้เลือก หอม
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Cheng Yang
July 25, 2025
Overall are good just one thing, walking to mrt will around 300m
Services & Amenities
Most Popular Amenities
Private parking
Free
Outdoor swimming pool
Executive lounge
Gym
24-hour front desk
Luggage storage
Bar
Tennis court
Restaurant
Cafe
Taxi booking service
Business center
Multi-function room
Children's pool
Wake-up call
Wi-Fi in public areas
Free
Laundry room

Outdoor swimming pool

Gym

Bar

Restaurant

Multi-function room
Restaurant
Winestone
Style: A la carte, Buffet
Open for: Breakfast, Lunch, Dinner
Ambience: Family-friendly, Modern, Romantic
Dining options: Outdoor tables, Reservations available
Business hours: [Mon - Sun] 06:30-10:30, 12:00-22:00
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Pool with view
Opening times
Parking
Private (exclusively for guests) is available On-site parking. Reservation needed.
Private parking
Free
Transportation
Taxi booking service
Shuttle service
Free
Front Desk Services
24-hour front desk
Concierge service
Express check-in and check-out
Safe at front desk
Bellhop
Luggage storage
Wake-up call
Tour and ticket booking service
Languages Spoken
English
Chinese (Mandarin)
Food & Drink
Convenience store/kiosk
Cafe
Bar
Lobby bar
Room service
Health & Wellness
Tennis court
Gym
Public Areas
PA and sound system
Executive lounge
Elevator
Outdoor furniture
Smoking area
Garden
Cleaning Services
Laundry service (off-site)
Clothes dryer
Laundry room
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Facilities for Children
Children's meals available
Children's toys
Children's pool
Business Services
Multi-function room
Business center
Fax/copying service
Free
Wedding service
Accessibility
Pool ramp available
Stair-free main entrance
Accessible rooms available
Safety & Security
CCTV in public areas
First aid kit
Fire alarm
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
Property Policies
Check-in and Check-out Times
Check-in: 15:00–01:00 the next day
Check-out: Before 12:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
Age | Fee |
---|---|
Children 11 years old and under | Free |
Children 12–17 years old | SGD 40.00 (approx. PHP 1,805.62) per person |
Adult | Buffet:SGD 40.00 (approx. PHP 1,805.62) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 2016
- Number of Rooms: 518
Step into a refreshing escape at Mercure Singapore on Stevens, built in 2017 and ideally located just minutes from the iconic Orchard Road shopping district. Surrounded by lush greenery and serene spaces, the hotel is also within walking distance to the UNESCO-listed Singapore Botanic Gardens, offering the perfect blend of urban convenience and natural beauty.
Designed as a mini resort in the city, guests enjoy shared access to a wide range of facilities from two hotels in one destination — including two outdoor swimming pools, diverse dining options, and a 24/7 gym in partnership with Anytime Fitness. Whether you’re here to recharge or stay active, all you need is right at your fingertips.
Dive deeper into the local experience with authentic touches and curated discoveries, including exclusive attraction tickets to some of Singapore’s top sights. From cultural icons to hidden gems, explore the city like a local with ease.
Take advantage of complimentary shuttle services to Orchard Road and Stevens MRT, placing you within quick reach of Singapore’s vibrant districts, iconic landmarks, and luxury shopping. With thousands of international brands just minutes away, your perfect city adventure awaits.
Whether for business, leisure, or a mix of both, Mercure Singapore on Stevens invites you to experience the best of Singapore — where resort-style living meets the heart of the city.
Frequently Asked Questions
What is the cancellation policy for Mercure Singapore on Stevens?
The cancellation policy for Mercure Singapore on Stevens varies depending on the type of room and booking conditions.What is the cancellation policy for Mercure Singapore on Stevens?
What are the check-in and check-out times at Mercure Singapore on Stevens?
Standard check-in time at Mercure Singapore on Stevens is 15:00-01:00 and check-out time is 12:00.What are the check-in and check-out times at Mercure Singapore on Stevens?
What amenities and services are available at Mercure Singapore on Stevens ?
Mercure Singapore on Stevens offer top amenities and services include Shuttle service.What amenities and services are available at Mercure Singapore on Stevens ?
Can I bring my pet inside the Mercure Singapore on Stevens?
As much as we love pets, unfortunately, we are unable to accommodate them in Mercure Singapore on Stevens.Can I bring my pet inside the Mercure Singapore on Stevens?
How far is the Mercure Singapore on Stevens from the closest airport?
The closest airport is Singapore Changi Airport, and it is about 25 mins from hotel by car (23.2 km).How far is the Mercure Singapore on Stevens from the closest airport?
Is airport shuttle service offered by Mercure Singapore on Stevens ?
No, the Mercure Singapore on Stevens doesn't offer airport transfer services.Is airport shuttle service offered by Mercure Singapore on Stevens ?
About This Property
Nearest Airport | Changi Airport |
---|---|
Distance to Airport | 23.84KM |
Nearest Train Station | Woodlands Train Checkpoint |
Distance to Train Station | 18.55KM |
Nearest Subway Station | Stevens |
Distance to Subway Station | 1.35KM |
Average Price From | PHP15843 |
Hotel Star Rating | 4 |