Overall, the hotel was okay, but there were several policies that were never mentioned on their website or during the booking process that would have been helpful to know in advance. One of the biggest surprises was their payment policy. They have strict rules regarding debit cards, particularly those issued by online banks like Chime, which they do not accept. This is something that should be clearly disclosed before guests arrive to avoid unnecessary inconvenience. Another policy that caught us completely off guard was the dress code. We went down to breakfast wearing pajamas and were told we had to return to our room and change before we could eat. While the hotel is certainly entitled to have a dress code, it should be clearly communicated ahead of time rather than surprising guests during their stay. The room doors were also difficult to unlock at first. It often took several attempts with the key card before the door would open, which became frustrating. Parking is extremely limited, and it is even more challenging because the breakfast area is currently being renovated, reducing the amount of available parking. The staff did their jobs, but they could have been a bit friendlier and more welcoming. Since this is a two-star hotel, my expectations weren’t especially high, but a more hospitable attitude would have made the stay more pleasant. Overall, the stay was fine. The room met our basic needs, but the undisclosed policies and limited parking made the experience less enjoyable. It wasn’t a bad stay, but it also wasn’t a memorable one.
