Fern j
January 1, 2025
First impression It's a small hotel but looks okay
About ten minutes before check-in time, the front desk informed that we have to wait for the room to be cleared. This is not a problem because we came early. We waited for almost an hour. We went to ask again, the front desk informed us that we got 1 room (booked 2 rooms). The other room was about 1 hour late. So my friend called to ask about the other room. The front desk replied that they had already informed my friend that there were a lot of customers and to wait. At first, we didn't care, but we felt that we had lost our rights, so we called to ask. You can't manage the time for us. The easy thing to do is just apologize, but you didn't. And you answered with a (rather) dissatisfied tone. Your speech is extremely unprofessional. But the other staff seem cute. The room is okay, but the front desk (I'm Bob) is really not okay.
Original TextTranslation provided by Google