jocjacky
March 16, 2025
As soon as I arrived at the hotel, I was told that it was fully booked. The front desk was very firm and said there were no rooms. After unsuccessful communication, I took the initiative to consult Ctrip customer service. The customer service was very considerate and helped to arrange the room and check-in. Later, I was informed that there was a room, but it would take 20 minutes to clean. After waiting, I checked in. The room was spacious and clean, but it was very damp and there were mosquitoes at night. No bath towels, towels and other amenities were prepared. This check-in experience was not very good. But Ctrip customer service was very good👍🏻
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