Saracen Bay Resort

Very nice resort with the most beautiful and cleanest beach on the island. Staff very friendly. Wi-Fi coverage could be better, cleanliness OK.

Hotel avoided because the manager after 7 calls and 2 days passed did not even call us back. We had to ask other hotels after we disembarked from the boat to come pick us up so we were already starting before even checking in with one point less for service. Gentlemen, it's good to have a family business but respect for these customers is the first point to respect. I would like to take this opportunity to thank the hostess who tried to explain to us that her boss is a big C... inexperienced and with no education. We continue by discovering our room on this point it is clean and the only thing that is good in this hotel is not cheap for 2*. The materials are low-end, the bed is not really comfortable and the worst thing is the discovery of the hand shower which does not appear in the photos. There is no pressure and it's not possible to pay €70 a night and not be able to feel clean. One point less for the hotel. Once the frustration is over, we relax on the deckchairs and ask for a cocktail for $4 which is horribly expensive but the worst is that there is no alcohol in it, the spring rolls are full of oil was good. What happens next is terrible because I fall asleep on the deckchair after swimming where I have the feeling that the water is not clean, which is true for this entire area of ​​the beach that I have avoided. I wake up with little itchy pimples (more than 50 in total) and that's the start of 4 days of pain. because. the beach is not cleaned by the hotel compared to all the others and therefore sand fleas have enjoyed more than 50 pimples which are extremely itchy. From there I just hope to leave and I decide like last year to return to the passion resort because at least it's clean and at only €25 more there is no comparison possible. I absolutely do not thank Saracen Hotel because it is the most low-end and poorly managed hotel that I have seen in Cambodia, yet at €70 per night I find it scandalous. To be complete, the room is correct or even giant with this lack of interior furniture and the cracked walls will not last forever. Breakfast is overpriced and it's not crazy to go to the beach, there are better and much cheaper options: $4 versus $6.75 for not much. I am disgusted because I still have the after-effects of your negligence even though I paid for a non-existent service. Kisses from a diamond member who only talks about his horrible experience, who lives around 120 days a year in the hotel and who has a primary requirement for customer service and that is beyond bad.