Anonymous User
September 2, 2024
Location: The hotel is right in the airport, very convenient, rich breakfast
Hygiene: The twin room we booked was put together, one of the beds was obviously not changed, there was lint from clothes on the bed, and the other one should not have been slept in.
Dissatisfied with the service: I booked a room and paid in advance. I was afraid I would miss it, so I contacted to cancel but was not allowed. When I arrived at the hotel at 4 am, there was no room. What happened? Shouldn't I have reserved it whether I arrived or not? I suspect that I was bullied because I have an Asian face.
The attitude of the young guy at the front desk was okay, but the other guy communicated with him in Swedish, which was very disrespectful to customers. Needs improvement.
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