Hampton Inn Sierra Vista

Be it known: If you have to cancel a reservation for any reason, there is no "give" on the cancellation/refund policy. The local manager won't acknowledge any such request -- in person, by phone or by email. Things do happen, but there's no sympathy here.

The staff was amazingly kind, everybody was friendly! Alex checked me in, he wasn't at the desk when I arrived, there was a sign but once he came back it was a speedy check in. He unlocked the EV charger for me and told me to just let him know when I was done so he could lock it up again. Breakfast was the standard: waffles, oatmeal and cereal. The room is semi outdated, the curtains have me grandma vibes and there was no closet which was weird. The bed was firm but comfy, found a stain on the sheets but no biggy. The shower could use an update, the handle on the sliding door was broken. Otherwise, this is a nice place but a bit overpriced for the area in my opinion.

Even a natural disaster isn’t a good excuse for a cancellation instead the GM chose to fall back on the cancellation policy. Too sad when profit trumps common sense particularly for a hotel experiencing above normal demands. Most likely resulted in a double rental.

Front desk staff was great, rooms were sufficient size, clean, and comfortable. Breakfast was great with lots of options for the vegans and the non-vegans. Coffee was great and flavored creamer is always appreciated (by the non-vegans). They also had almond milk. The to-go bag in the morning with a bottle of water, an apple and a granola bar was an extra special touch.

I was in Sierra Vista for a family memorial. To begin with I was surprised that a senior rate was over $200. But, as the family was staying together I stayed at the Hampton. I expected a quality experience. The room was clean and there was a gathering space in the lobby that was good for our family to get together. When I went to take a shower and pulled on the towel bar to open the door it slid down the door. Upon further investigation the entire shower door was in dis repair. See photos attached. When checking out another guest was reporting falling in the bathtub because there were no safety strips in the tub. Safety issues at this hotel.

The hotel sign at the front desk says 100% guarantee but the staff has limited authority to take any action, and the manager was not on site. The room we booked and got was two queen beds but an unsatisfactory location. We asked to move and there was availability according to the app, but the clerk had no authority to do that. The room was dirty--shower full of hair and not cleaned, toilet grungy and stained, sheets had hair from previous users. The refrigerator was broken and noone on site to fix it. I wrote a letter to corporate and the hotel and Hilton opened a case file and assured me I would hear back within 3 days. That was 11 days ago with no contact. I expect and usually get a lot better from Hampton Inn.

Dirty laundry (sheets and towels) had been left on hotel room floor by Housekeeping after returning to my room after a full day. I called the front desk and the representative came to my room profusely apologized and removed dirty laundry herself. The coffee in the urn near the lobby was dark and thick. The coffee urn was the same one used for breakfast also. This was the worst tasting coffee I have ever had at a hotel. The breakfast was simply frozen food barely warmed up in the warming trays. All of the information above was submitted to the area general manager of the Hampton Inn in an email survey request received from them after returning home. The general manager responded by email by stating to me to pass my concerns to the Hampton Inn Sierra Vista staff. I found his comment insulting. After all, what is his responsibility is???

Welcoming and friendly staff was the only good thing here. Was told only 1 room left so could not get room requested. Room was TINY, at the end of first floor near back door. Very noisy. Worst thing was it smelled horrible! Very strong smell like carpet had just been cleaned. Made us both sick with allergies! No eggs at breakfast at 8:30, was told they were out. Really?? This hotel is not what we expect from Hilton hotels.

I stayed here overnight after driving cross-country to visit family. I am a frequent traveler, but I arrived late in the day with a suitcase full of dirty clothes, $1 cash in pocket and full-on travel exhaustion. When the lady at the front desk told me that it would cost $5 cash to do a load of laundry, I was defeated. As I tried to find a way to quickly get the $4 cash, she stepped in the back office and returned, handing me 4 crisp dollar bills from her purse. I was so overwhelmed by her generosity that I burst into tears. She then asked if I needed anything else, like a hug? As it turns out, I did. :-) I later learned that lady was Ashley, the property manager, and I am still moved by her understanding and kindness. Besides rescuing me, she also runs a top-notch hotel. They served beer and warm chocolate chip cookies when I arrived (only certain days/times M-Th happy hour, I believe), Lucky Me! My room was pristine and comfortable as were the common areas. Breakfast was hot and had many choices. This was my best stay of the entire week!