Guest User
January 3, 2025
Absolutely terrible. I use the Don Pepe 2x per year, so trusted the brand. Never again. Food, service, rooms were very poor. Very sub-standard. Was a special celebration, did not get what I requested yet charged. A new years trip to celebrate our engagement. Booked the level with Mountain View and king bed. Got singles! Went straight into the level lounge to get a coffee after a flight and long drive, no food or milk yet well within opening times. Went to desk to ask for milk, after 45 mins no milk so went to next hotel along street to use their bar. One set of towels only in room, asked for x2 but non arrived. Used level lounge twice, which I paid for. No open bar or food on both occasions, well within opening times but yet again no service. Twice at breakfast in the level area ordered from the menu and two days running never arrived. Kids constantly knocking on bedroom door and running away, nothing done. We are talking about a £4K short stay here. Absolutely terrible, shocking and poor service and at a cost.