Hotels near The Great Escape, Siem Reap

Booked this hotel only for two nights 6-8 Jan. My past experience during my earlier travels in some cases was bad in the sense the hotel description and photographs were not factual. I reached the Angkor land Urban Botuque on 6 Jan afternoon to check in. First look at the Hotel building told me I have made the right choice. The most happening place in Siem Reap the Pub Street was about a km away. The hotel surrounding were very clean with a wide road in front and a big parking space in front. As soon as I entered the huge lobby with teak wood interiors I was greeted by the the hotel staff team. Check in took just a couple of minutes. Meanwhile the Manager of the hotel Mr. Eng Sona came and met me too which was a nice feeling. He said he is giving me a very good room on the fourth floor and if I did not mind he would shift me to a still better room the very next day which was then occupied. The room was very big and very comfortable. Had all the amenities. The next day the Manager showed me the other room on the third floor. I agreed to shift. This room too was large, the bathroom had a bath tub and in addition a separate glass bath enclosure too. It had a balcony too overlooking the swimming pool. The pool was excellent. Breakfast menu was also very good. The hotel arranged my tours too. Tuk Tuk and the motorcycle buggy called the Remork was always available just outside the hotel.. After this most wonderful experience in the first two days I extended my stay further for the remaining days too from 8- 11 Jan 24. The Manager Mr.Sona met me regularly to enquire if I was comfortable and whether I needed anything. His team of young boys and girls too were very responsive and greeted the guests everytime. I did not find any flaw or anything to complain about during my entire stay. I had the the most memorable experience in Angkor Land Urban Boutique thanks to Mr. Sona the Manager and his team.

This hotel is a charming boutique hotel where you will feel relaxing and tranquil. The staffs esp Me Sna . Nita . Mey Seyh are so lovely especially Sna. Lovely person. Love the surroundings which are tucked within the local community. Although restaurants are not available, you can find food around the area as Siem Reap is not a big town.

Good location with good service, also have good parking spot. For the location, it is very to Pub Street (the most popular street in Siemreap)

Lovely hotel , firm but comfortable beds , refillable water bottles, water station, hot water , although it took a while to come through, very helpful staff, one young man although finished for the day took pity on my husband running back down the road as he had forgotten to pick his phone up in restaurant, gave him a lift to get it , very much appreciated. Nice pool area with a few sun beds . Some wildlife in central pool area . Down point we were on ground floor and should have had a city view but we got a wall which made the room quite dark

Viroth's Hotel is truly one of the best hotels I've ever stayed at. The service was superb, with thoughtful little touches like providing me mosquito repellent before taking a walk in the evenings. It is located just a quick walk to the main shopping and dining center, but is on a quiet and peaceful street. The hotel helped me arrange a driver for touring the Angkor Wat temples, and he was excellent. The spa services were top notch and well priced. The breakfast menu was expansive and delicious, I loved trying their many options, and ate several meals in the hotel restaurant. The facilties were spotless and stylish, and the beautiful salt water pool was so refreshing after a day spent sightseeing. And they pick you up from the airport in a vintage Mercedes! I cannot recommend this hotel enough and hope to stay here again.

Warning! Awful experience! We left early without a full refund due to the room being unfit for purpose! Main issue: THE RATS. On our first night in the family room we got woken at 3am to the sound of rats running around the walls and ceiling making a lot of noise, scurrying around and gnawing. It was VILE. It lasted all through the night so I couldn't go back to sleep. This wasn't helped by the fact there were holes in the walls and ceilings in the bathroom. We informed the reception that we didn't want to continue our stay and wanted to leave on our last night with more than 24 hours notice and they refused to help, we asked if a different room might help but we were not accommodated. As this discussion was happening a huge rat ran through the reception in sight of us and the reception staff and they still would not give us a full refund for our last day. (We left, lost money and had to pay for another hotel) Other problems to be aware of: - Shower fitting was from above only and very dated with the fittings and wires hanging off and large holes in the ceiling and walls -Rock hard beds to the point it hurts your bones. -NO TV (the wires had apperently been cut in the street so this isn't getting fixed any time soon) -Extremely poor WiFi, hardly worked/connected (apparently due to ”too many guests”) - Poor cleanliness stains on sheets & towels - Run down in general, rusty sunbeds, holes in walls, holes in towels etc - Useless Sun beds with no functional back rest, pillow kept moving and wasn't a good angle to lie back on - False spa advertising ... The spa closed down a while ago and doesn't offer 3/4 of the treatments it says, and if you do want a massage they call an external therapist to come your room and do it on your bed, which with the lack of cleanliness I would presume they don't change your oily sheets afterwards. - Pool was dangerous, greasy tiles underfoot so when getting in and out of the pool it was very easy to slip and the edges of benches/seats/raised areas in the pool all had very sharp edges that you could cut yourself on. It was also in the shade for part of the morning and all of the afternoon. - seemingly uninterested reception staff that couldn't help - Poor customer service, with no house keeping & only a small amount of toilet paper given for 3 nights Please trust us and do not go,

This hotel is tucked away in a nice quiet street. From the time you enter the place, you can begin to feel a very nice vibe. It is very tastefully done up with a lot of effort going into being eco friendly at every step. The rooms were very neat and comfortable. The staff are very friendly and helpful. The only one problem I faced was with the washbasin the bathroom- where the faucet was pointing sideways and just would not stay put pointing into the basin. A first for me :-)

I am writing to express my utmost satisfaction and gratitude towards the impeccable services provided by your hotel, The Sarai. I have had the opportunity to stay in numerous hotels during my travels, but The Sarai has truly left a lasting impression on me. First and foremost, I would like to highlight the outstanding level of service that your staff exhibited throughout my stay. The entire team at The Sarai, especially Rose, David, and Anna, went above and beyond to ensure that I had a delightful experience. Their dedication and willingness to assist me were truly commendable. I must add that all the other staff members were equally helpful and contributed to making my stay exceptional. Apart from the exceptional service, I was particularly impressed with the hotel's amenities. The comfortable beds ensured a restful sleep, the delicious breakfast provided a great start to the day, and the fabulous pool offered a refreshing retreat. Furthermore, I was thrilled to receive a complimentary 30-minute massage, which I decided to extend due to its immense relaxation benefits. I also want to express my appreciation for the assistance I received from your staff in various other aspects. From arranging transportation to and from the airport to helping me mail out postcards, their support was invaluable. I couldn't have asked for more. In terms of location, The Sarai's proximity to the main shopping and restaurant area is incredibly convenient. The short tuk tuk ride or 10-minute walk ensured that I had easy access to all the attractions and amenities in the city. Additionally, I would like to mention the excellent tuk tuk drivers that your hotel has partnered with. These local drivers were not only knowledgeable about their beautiful city, but they also provided exceptional service and were readily available to show me around. Their passion for Siem Reap was evident, and I thoroughly enjoyed exploring the city with their guidance. My experience at The Sarai has been nothing short of extraordinary. The combination of exceptional service, top-notch amenities, and a dedicated staff has made my stay truly memorable. I am grateful for the outstanding hospitality and will not hesitate to recommend The Sarai to anyone visiting Siem Reap. Thank you once again for providing me with a remarkable experience.

The hotel was nice, clean, and tidy. The customer service was absolutely stellar. The staff at this hotel are extremely polite and respectful. They will make your stay worthwhile. Only downside is the breakfast buffet selection. For a hotel of this caliber I expected a bigger and fresher selection of fruits, pastries, veggies and cheese.

The first night I was put in a room with an air conditioner that was running but never cooled. The next room had a family of very loud people that went most of the night. The staff is friendly and attentive, but obtrusive. I was moved to another room which had excellent air conditioning and was comfortable. I have lived extensively in SE Asia and am familiar with the culture. However, always being asked,”Where are you going,” or “What are you doing?” Made me feel very uncomfortable. Simply tell guests that if they need anything or have any questions to please ask, instead of feeling interrogated each time I walked in and out of the hotel. The girl that served in the dining room had a warm smile and was very kind and she always tried to serve well and did great. The days she was off, it was an uncomfortable awkward experience just trying to have a simple breakfast. Just trying to get salt or getting condiments so that I could eat my food while it was hot, was almost impossible. As an exercise swimmer, the pool was very unclear at first. I asked if it could be cleaned and their was resistance to do so. Eventually it was cleaned and later it was much better. I booked my room for two and my girlfriend was only able to be with me part of the time. One evening when I walked into reception with her, the guy was rude and disrespectful and interrogating us both. It was a very uncomfortable and unacceptable situation. I had booked it for two weeks. Two days before I left, one evening, there was a rat running on the soffit near the ceiling. I didn’t complain about it because my stay was nearly finished and I don’t know what they would even try to do to remedy the situation. The balconies are nice and overall it was quiet and peaceful.