Montgomery Hotels with Shuttle Service

Never again. We just returned home from a three night stay at the Marriott Courtyard in Montgomery to visit family. We chose it, as Platinum Elite Bonvoy members, because it was a convenient location, and we have stayed in some very nice Courtyards around the country. Upon check in, the front desk employee could not get the credit card reader to work. After several reboots, our card had to be entered manually. We were never offered a complimentary upgrade, nor was there any discussion about points bonus. The hallway carpeting throughout was worn and filthy. The room had peeling ceilings. The room itself was damp the entire stay. The bathroom floor never dried and was slippery. The towels were still soaked the following day. We didn’t request housecleaning the second day because we slept in. We did request housecleaning; at least fresh towels the following day, but when we returned at 2:00 pm to freshen up, housekeeping still had not come. We had to track down a housekeeper and insist on towels; which she eventually did, but never emptied the two full trash cans. One of the outside doors that required a key card to open didn’t work. On a better note, the staff at the Bistro was very attentive and helpful with the one breakfast we had. This place did not meet any standards we have come to expect from a Marriott Courtyard. We will be visiting family there again, but will certainly search for a better place to stay.