Miami Hotels with Shuttle Service

The hotel is decent but there were ssues with the bar and restaurant. When we booked our reservation we read that breakfast is included or you can pay to have breakfast included. But it isn't. In fact, when we arrived at breakfast the buffet wasn't set up. There wasn't even any coffee. When we spoke with the server he said that this was due to COVID. However, if you read the reviews from other guest you will see that they had a buffet available during the pandemic. The staff members in the restaurant and at the bar were not friendly. I recommend that management improving the working conditions of their employees. Happy employees equals happy customers.

Stayed here 2 nights post cruise and we simply loved it--5 min walk from the beautiful Brickell shopping center. The best part of this hotel is the pool area without a doubt--its stunning with great service and a gorgeous pool where children are most welcome. The main lobby bar is a slight let down for us and looks a little dated but still nice. Rooms again are nice but in comparison with other 5 star properties in Miami are showing signs of age. Breakfast however in Le Mar is spectacular with simply beautiful food and if you eat outdoors the views are magnificent.

We had an amazing stay at the W. The vibe at the pool is amazing. All the staff were helpful and courteous. Rachel at the pool went out of her way to make us comfortable , she remembered our names and gave us great tips on what to do while in Miami Beach. Claudia at the bar also made some amazing Palomas. Great staff, overall We are sad to leave, but are definitely looking forward to our next stay

Do NOT stay here if you have an early flight and want to enjoy breakfast. We tried to go to breakfast at the Coral Cafe at 6:00 am only to find out that breakfast doesn't open until 6:30 am. I stood by the hostess because it said wait to be seated and she just looked at me rudely and said, ”uhhh...? Do you need something or...” I replied, ”Yes, I wanted to get breakfast.” She responded rudely, ”Well, it doesn't even open until 6:30 so you're gonna have to wait.” We are diamond members and we tried to use our food and beverage credit to grab something quickly. We only had 5 minutes to eat so we couldn't sit down and eat. We only wanted a croissant that we were willing to pay $15 for and It was literally just sitting at the buffet to grab easily. The hostess was so freaking rude and argued with me and embarrassed me in front of everyone. She said I had to sit down and wait to be served. We had already waited 30 minutes for her to tell us this. She told us to go to Starbucks instead. I informed her that I wanted to use my food and beverage credit and she said, ”oh well. I don't know if it works there, but you'll just have to go there because that's you're only option. I can't give you a croissant here. You have to sit down and wait to be served.” Pretty ridiculous that I couldn't buy something to go. They also charged us $18 for our Turo to be parked in the parking lot for only a couple hours while it was waiting to be picked up! We didn't even have the car parked over night. Also, I NEVER received a receipt after checkout which is not normal for Hilton. I had to find the receipt online via the app. Will never stay here again! Super rude and terrible customer service! I have stayed at many Hiltons all over the world, but I have never been treated so poorly!

Room, convenience store and everything is nice. Unfortunately the free shuttle takes time to reach the airport since I had to call and wait them to come to pick me up. It takes around 15-25 minutes for them to get to the airport. If I didn’t had a US cel number, which I hadn’t many times as a tourist, it would be hard for me to call the hotel.

Great stay for an excellent price. Hector at check in was extremely efficient and helpful. First class room and excellent experience all round including shuttle service and business office. 10 out of 10.

Overall experience here was great. The service was good. Staff was very friendly and helpful. But the breakfast was mild, the selection of the food was quite average. However, the location here is very close to the airport, approximately 15 minutes drive from the airport. I would recommend for someone who has to layover for a night.

Stayed here on an over night lay over with my family of four (two adults, two older teens). After a delayed arrival at around 7:30pm, all we wanted to do was get to our hotel. Waited for 10 minutes no shuttle. Called the hotel, told them where we were standing and was instructed to move to pick up station 7 and shuttle would be on the way. 20 minutes later. No shuttle. Called again and same front desk employee told me ”I don't know what to tell you, he's on the way should be there in less than 10 minutes. Just as we were about to give up and take a cab, along came the shuttle. Driver was nice, I”m guessing busy doing something else when we needed him to pick us up. Here is your pro tip: 1: Don't assume the shuttle runs non stop. It doesn't. 2: Call the hotel and make sure its on the way. 3. If you have an early AM flight, don't stay here unless you want to UBER or Cab to the airport. The shuttle does not start running to the airport until 7AM. Our flight left at 7:30, so a 12 dollar UBER it was. The rest of our experience was fine. This is nice property. Had the two bedroom unit and had great space for our family. Used the washer and dryer on second floor (bring your quarters 1.75 per wash, 1.00 per dry). They have a full service bar that stays open until 9pm. Until they improve their Airport shuttle service (remember, they are an AIRPORT HOTEL). I would stay someplace else.

Hotel location is good, parking is adequate. The interior of the hotel is very clean, the bedding is extremely comfortable and the space is large, with sofas, desks and chairs. There are many sockets, and the bedside lamp is equipped with a USB connector, which is convenient for mobile phone charging. WIFI is fast. Breakfast was rich, with hot porridge, scrambled eggs and boiled eggs. Drink variety, satisfied.

We were only in our room for about 7 hours. Just used it to catch a few hours of sleep before our trip to Ecuador early the next morning. The hotel looks renovated except for the room doors. For some reason they left the old doors while they renovated the rest of the hotel and the doors serve as a reminder that this place is old. Bad call by who ever made that decision. The room itself is a decent size, has a comfortable bed, and a newish looking bathroom. For the price I would stay here again if I had another overnight layover at MIA.