Bukit Tinggi Hotels with Shuttle Service

We booked 2 rooms and stayed here for a night with our family. Overall was okay, the front office staffs were very nice and friendly, the checked in process is basically flawless. The F&B staff were really friendly especially those staffs at the pool area. We enjoyed our stay but the room I stayed in has no items at the mini bar, I called the room service a few times to asked for the items but they just simply sent me a few items despite I was only asking for tea bags. Also the cups was not washed at all, coffee stained was still on the cups, i have to wash it with boiling waster and i can see the water turned brown after I poured it into the cups. Another thing is We asked for an extra bed, but no extra amenities (toothbrush and others) was provided, again I need to call the to provide it. Overall the stay was okay. I think the housekeeping department really need to pay more attention to details and not to mentioned the person who picked up my call when i asked for extra amenities and tea bags was rather unfriendly.