Batu Ampar Hotels with Airport Shuttle

I had a bad experience during my stay. I booked two Triple Deluxe Rooms under my name — one through Agoda and the other through Trip.com. Upon check-in at 3pm, I provided six passports and was told we would be given connecting rooms, but one room was not ready and would be available in the next 30 minutes. That was fine with us, and all six of us went up to Room 1228. However, when we entered, it was a Double Room with only one bed. We immediately went back to the reception to ask why we were given a Double instead of a Triple Room. The staff said they would add an extra bed, but I made it clear that I expected a proper Triple Room with one double bed and one single bed, as shown in the booking. If I had known it was an add-on bed arrangement, I would not have booked this hotel. Only after my feedback did they change our room to 1718, which we were satisfied with. At around 3:45pm, three of us went down to collect the key for the second room, but were told it was still not ready. When I asked when it would be available, the staff replied they were not sure — maybe another hour. I was very disappointed. It was already close to 4pm and the room should have been ready by now. I expressed my dissatisfaction, and only then did they suddenly say the room was ready, and gave us Room 1716. It left me questioning the service quality of the hotel. On Day 2, after returning from a half-day trip around 6pm, none of our room cards worked at the lift. Both rooms’ cards were invalid. We had no choice but to go back to the reception and were told it was a card error. New cards were reissued to us. Overall, this was a disappointing experience for me, and I would not recommend this hotel. Service and room arrangements were not up to standard.

Convenient location, just what we need for a short getaway in the city area and occasional longer trips out to seaside. Breakfast spread is great, room is clean, bed is medium firm and comfy. Only thing was that the handheld shower head was leaking, but we were fine with using the wall mounted shower head.

Great within ferry terminal harbour bay Opp m1 hotel hav roof top bar along the way marriot roof top bar too

Thank You to all the staff the service was nice..I have a good expereience for my first time visit Batam Indonesia. The reception very sweet and nice especially Derwina (if not mistaken about the name) and the guys who work night shift on the 27 December i forgot to ask the name. The breakfast also nice they have live cooking. The location near with harbour bay terminal ferry less then 10 minute by car. I really recomended the hotel for those who want to visit Batam.

Room was good and clean....staff are friendly location very convenience to 24/7 Indo maret and food stall around

Nice hotel for photos. Location is not so convenient, it‘s quite dark along the way to hotel, need to take transport to harbour bay for meals As for breakfast, every thing tasted sweet, even though is not supposed to be sweet, sugar added meal. Not a good one,

The hotel staffs are very accomodating and warm with their guests. The location is near Nagoya Hill Mall and Spas. However, the only concern I have is that the rooms are not noise proof. As the hotel is located at the corner of the roads, vehicles are heard clearly that causes me not to get to sleep. We raise our concern and we're moved to another room the next day. The room had the same concern but we really appreciate their effort.

The service deserves to get 10/10,staff really friendly and helpful..thank you so much for your assistance to prepare my bestie birthday surprise!!! Its was really awesome,you guys a rock..but th only thing is bath room got so many flys maybe be you the drainage full of hair and not really clean properly that why attract the small2 fly,and during my visit the water heater not working,so shower under the cold rain shower 🥶room really comfy and spacious,love it🫶🏻

Rooms are average, fridge is not working, no drinking mud, warode with only three hangers, toilet without shampoo , bath gel, Breakfast not much with few dishes but is on average