Belo Horizonte Hotels with Shuttle Service

The Hotel Fasano in Belo Horizonte, with its inimitable style emblematic of the Fasano chain, sits elegantly within the city, a beacon of refined hospitality. The reception, graced by friendly and charming staff, occasionally speaking German, is a delight. The diversity among the staff is a refreshing sight, adding to the hotel’s charm; the presence of a receptionist adorned with numerous tattoos was a particularly cool touch. The concierge service is exceedingly diligent and dedicated, a testament to the hotel’s commitment to guest satisfaction. They provided us with complimentary concert tickets, allowing us to enjoy a splendid evening filled with music. The restaurant, known for its excellence, operates with impressive efficiency. The waitstaff are alert and provide exceptional service, though the presence of multiple restaurant managers, or Chefs de Service, occasionally obstructs the flow. While the cuisine is commendable, the breakfast service is notably slow. The rooms are immaculate and spacious, offering a comfortable retreat. However, the lack of razors and the inconsistent replenishment of soap were minor inconveniences. Despite these small flaws, the hotel remains a magnificent and impressive establishment. Our stay was beautiful and restful, a testament to the high standards of the Fasano experience.

(English below.) Esse hotel chama os quartos ”apartamentos”, mas não são. ”Apartamento” implica um nîvel de autonomidade, mas isso é meramente um hotel barato. Se viajar com crianças, toda comidinha delas vai estragar porque nem tem geladeira direito - meramente adega de vinho, de 12ºC. Falta microonda e maquina de café, que é padrão internacional. Uma pia de lava-louça não transforma um quarto de um hotel budget para um apartamento, gente! Se pedir gelo, o bar/restaurante terceralizado vai te cobrar R$ 16,50, que é 10% da diara do quarto (paguei R$165). Todos hoteis to mundo tem uma máquina para gelo gratis. Os funcionários da noite são totalmente sobrecarregados, mas bastante simpáticos. Embora, os gerentes podem ser bem hostils e de cabeça dura, insistindo nas ”politicas da impresa”. Eles preferem brigar sobre detalhes em vez de dar um bom serviço. Em fim, um hotel budget da classe ”Ibis”, bem limpo, funciona para pessoas sem ciranças, mas não são ”suites”. A atitude dos gerentes nem dá vontage para voltar. This hotel calls its rooms ”apartments”, but just adding a kitchen sink doesn't turn a hotel room into an apartment. There is not even a functional fridge, just a wine cooler that chills your beverages to 50ºF or so. If you bring special food or fruit prepared for your kids, everything will spoil overnight. No microwave, no coffee maker, so you need to depend on the super expensive room service for everything. So the ”Suites” name is untrue, no way to sugar coat it. There isn't even a free ice machine to be found anywhere, so just a bucket of ice costs R$16,50 by way of room service, which is 10% of the price we paid for a night! When reminded that they are falling short of international standards, the management prefers to argue and bicker and ”be right at all cost” instead of scooping a bucket of ice for free and create good will. At night the hotel is understaffed, but the one employee who holds it all together is trying really hard to make everyone happy. The breakfast is opulent, the place is very clean, but overall forcing the outsourced bar/restaurant on the guest for every little thing, is annoying. If you travel with kids, and expect some autonomy in your ”suite”, so you can at least keep some food cold and heat it up in a microwave, and coffee up in the morning without schlepping downstairs with the kids, you will not get that here. It's an ok budget hotel of ”Ibis” or ”Motel 6” quality, but nothing more. And the deceptive ”Suites” name and the management's argumentativeness really doesn't make me want to come back.