Kitzbuhel Hotels with Shuttle Service

My family and I returned to the Tiefenbrunner 1810 for the third time, the last time being in 2004 and 2019. The hotel had undergone a major transformation in terms of reception. The vast majority of staff have also changed especially in the diningroom and reception. The standard overall has dropped and the old worldliness that we loved about the hotel and which set it apart from others is gone. When we were there previously, there were lots of families and a lovely tradition of taking photos of families or children for the front of their daily newsletter. These photos are now replaced by staff photos. Breakfast was plentiful and varied and service efficient. The hotel is clean and very interesting items scattered around it. It also offers good quality bikes complimentary. The pool is very nice but cold. The garden is lovely and a haven of tranquility with a water feature and variety of seating areas. There is no air conditioning in the rooms and very few fans available. We booked two suites and requested a quiet room but were allocated the attic suites and our suite had several fans directly outside our balcony operating constantly. Dinner was strictly between 6pm to 8pm sharp and we felt it was very much a conveyor belt affair which did not favour guests having time allowed between courses. The standard of the food had deteriorated evidenced by a turkey thai curry on the menu. Alot of the original austrian fare is now absent from the menu. We found reception staff to be less friendly and informative and were not inviting in terms of bringing issues to their attention or engaging with staff. Whilst there was a porter on duty on the day of our departure, there was no assistance with luggage being brought either to rooms or the transfer bus which is down a steep hill at the rear of the hotel. We also encountered an issue whereby we, along with our young son, missed the last gondolla from the Hannerkalm at 5pm. We immediately contacting Andrea on reception requesting a taxi to be sent (given there is a good road from the summit to the centre of Kitzbuhel) but she informed us this was not possible and we would just have to walk down. Despite being informed of serious health issues on check-in, no assistance whatsoever was provided by the hotel and our phone calls thereafter were not answered or messages returned. We had no choice but to complete the 15km descent from the mountain in very uneven steep conditions, in 25 degrees, with no water, which took 3 hours. When confronted, Laurent and Andrea both confirmed that they could not send a taxi as they did not know where we were. We will not be returning to this hotel given they did not have any regard for us as their guests, to send assistance to us and in lieu left us stranded on a mountain to own devices. This is no way to treat guests.