Ramada by Wyndham Shreveport Airport

The check-in clerk changed my reservation to a new booking, disregarding my printed proof of my on-line reservation I had made two weeks prior, then gave me the business I needed to call Price-line and sort the charges out on my own time. Courteously but time consuming, Price-line canceled my no-cancel purchase after nearly an hour had passed. There was no clasp on my room door, and further, the adjoining room door was missing the padlock and even a door handle! I was given no hot water in the shower after running the shower-head for fifteen minutes. I finally decided to wash my hair in the bathroom basin which was satisfactorily warm enough. I only give one star due to the price I paid in the process was unbelievably "cheap" but so was everything else, and the bedding and condition of the furniture was acceptable, though I am not necessarily a picky guy.

I am not one to leave bad reviews at places. I’ll usually try to give places the benefit of the doubt, but this was truly one of, if not the worst places we’ve ever tried to stay. I absolutely do not know how this place is still open. We reserved the room ahead of time since we would be checking in late (on a drive from OKC to Baton Rouge). We got there around 11 pm. Our first red flag should have been that the parking lot was absolutely empty. There were literally maybe 5 cars parked in the whole place, and it’s a large facility. The lobby area appears very run-down, there was no heat, and it smelled of mildew. We saw the sign on the desk that they are currently renovating, so maybe that’s what was going on (although, there were no signs of any renovations actually taking place anywhere in the hotel). They advertise that there is no breakfast, restaurant, or bar due to the renovations, but only on a sign in the lobby, and not on their website. False advertising should have been red flag number two. We were given our key and we went to our room. Room 135 was disgusting. I didn’t realize until after I got in and went to the bathroom to wash my face and get ready for bed. There was zero toilet paper in the bathroom. There were also zero towels or washcloths in the room. The bathroom sink has someone else’s hair all in it. The shower curtain holder was falling out of the wall and there was gaping hole in the wall next to the shower head where it looked like the wall was falling in on itself. The bed appeared to be cleaned, but with the rest of the room looking like it did, I was super hesitant to get into it. My husband went back up to the desk and asked if we could switch rooms. They gave us the key to 145, which was just down the hall. I had already taken my shoes off and was wearing socks. As I walked down the carpeted hallway, I was met with a giant wet spot in the floor. The hallway also reeked of mold/mildew. We went into 145, and although there was at least toilet paper and a towel, the sink was again full of hair from someone else. We decided to leave and go try to find a room elsewhere. In our haste to leave, my husband left his toiletry bag in the room. When he called back, there was someone new at the desk and he said he would go get it out of the room and put it at the front desk so we could come and get it in the morning. When we called in the morning, someone new was on and said that there wasn’t anything there. She said she would go and look in the room and then call my husband back. She did not. So he drove back down the street and waited in the lobby for 15 minutes with no one there. During that time he went to try the lobby bathrooms, and they were all stopped up, full of excrement, and not working. My husband said the smell made him gag. Again, I do not know how this place is still open. To me there are blatant health code violations that make this an unsafe place to stay in.

Under renovations so there were problems, but the staff helped with everything they could. The internet an TV did not work. I was switched to another room and the TV and remote were very good. The internet was out and it is something they need to get fixed. Beds and the room I was in 115 was very good with no problems except the internet. No breakfast buffet or continental. You need to get more for your money. Would like to come back here again but not until everything is completed.

What a terrible experience! The place is supposedly under renovation after being closed for several months. The place looks worse than many third world disaster zones I have lived and worked in. Upon arrival in the late evening, piles of dirty laundry littered the hall, ceiling tiles were sagging or missing, and fire detectors were inoperable. We occupied three rooms. In my room the ceiling tiles were filthy, water stained, and covered in active mold. The fire / smoke alarm was inoperable when tested, the room was absolutely filthy, the bead spread wadded up and thrown in the top of the closet. There was no phone. If it was even possible, the other two rooms were worse. When we brought this to the night desk clerk's attention, she was disinterested and said she would bring it to the attention of her manager. The nest morning I talked with the Assistant GM who asked me what I expected. I pointed out that at the time of booking there was no mention of renovations or that there would be no breakfast, restaurant, or bar. She said she would talk to her GM and call me back. Later that afternoon I had to call her. She said the GM said there was nothing that they could do. I said then we will check out. She said that because it was after 4:00 p.m. we would be charged for the first night and the second night. I pointed out that we had been trying to resolve the issue since the night before. She said there was nothing she could do. We were miserable and felt terrible deceived and taken advantage of.

Booked a suite but got what looked like a run-down apartment. Smelled horrible, windows were open when we got there, stains everywhere, broken locks. Left within 30 minutes of checking in due to the conditions

I was traveling for work. No indication when I booked that this place was a disaster. When I arrived the place was under renovation due to water damage. The lobby was not open, nor the dining area, or most of the amenities. The lobby area, upon entry, smelled wet and moldy. When I indicated that I could not stay there, they refused to cancel my stay without a fee of one night minimum charge. I switched to another hotel and have spent months since trying to dispute the charge w the hotel and Wyndham with no response. Also, the hotel has not provided any type of receipt for my corporate expense reports despite requests. Quite suspect to see many months later this place is still gutted and a mess while still "under renovation. Wyndham should revoke the franchise for this location. Their name should not be affiliated with this location. Stay faraway from this place. Better to sleep in your car.