Mountain View Resort

Location & Accessibility: Central location near shops, beaches, parks, and a jetty; proximity to Berry and recreational areas.

Cabin was clean and modern. Staff were friendly and helpful. I would stay there again.

We booked a standard cabin here, mainly for the great location & park facilities, and that didn't disappoint. The cleanliness and surrounding noise however most definitely disappointed. There was a cockroach problem in our cabin, probably due to the very dirty floor under beds & lounge. We had 3 large roaches come from under our beds during the night, after moving the beds a little we saw a lot of dirt, dust, old jewellery & chocolate wrappers. You also have to make your own bed on arrival, I've traveled a lot in my life & have never had to do this, disappointing after a 10hr drive to get there for us. We we're also faced with extremely noisy & rude surrounding cabins that were making noise till 1am most nights, 11pm the others. For a park that says it's strict on rules, Im not sure how they were allowed to continue. I asked to be refunded my last 2 nights but was denied & offered a floor clean & some insect spray instead. While I appreciated this, a refund would have allowed me to find somewhere else cleaner & quieter, have hardly slept at all the last 5 nights. The park facilities & daily activities for kids are great, & if you're camping I'm sure you'll love it. However, the service, cleanliness & lack of guest compliance are not so much to love. I wish I had gone elsewhere.