Hotel Izumi

We Chinese tourists are being bullied and humiliated like *********** here. We have already sent a letter to the Japan Tourism Bureau to complain about the incident. We paid 73,000 yen for a 2-night package with breakfast and dinner (wagyu + crab legs). The dinner on the first night was the same as the photo of the "Wagyu + Crab" set meal worth 32,490 yen on the hotel's website, and we were very satisfied. Dinner on the 2nd night was when things went wrong! On the table was a pork hot pot set meal worth 18,450 yen. We politely told the waiter at the hotel restaurant that it was a mistake! The fee we paid was for the "Wagyu + Crab Legs" set meal for both nights, not the pork hotpot set meal! We still smiled and said we would go back to the room and wait, and asked them to serve the food again and then call us to eat. Soon, the hotel invited us to have dinner again. But we were really dumbfounded! The table still has the full pork hotpot set meal from before! Just replaced 3 thin slices of pork grass with 3 thin slices of beef! Ask us to cook it in the original pork pot? How could this be the "Wagyu + Crab Meal" that we paid 32,490 yen for? We immediately showed the hotel staff a photo of the wagyu set meal we had had the night before! This is what we bought, the "Three kinds of white beef and five seasonal sashimi"! There were "9 thick-cut wagyu beef, a dish of long-legged crab", expensive sashimi and a variety of exquisite side dishes. How could 3 thin slices of beef be placed into the original pork pot ingredients and cooked? That's it? Worth 32490 yen? A Japanese hotel staff member who could speak fluent Chinese came and insisted to us: "You don't understand the rules of Japanese hotels. For those who stay for 2 nights, the menu for the second night will be different from the menu for the first night." We said: Even if the second dinner menu was slightly changed, it is impossible to replace all the expensive main dishes of 9 thick-cut wagyu beef + crab legs, right? How about a pork hot pot set + 3 thin slices of beef for only 18,450 yen? Isn't this cheating? But the Japanese staff who could speak Chinese insisted that these were the "changed menu" for the second night! We refused and said we wanted to see the hotel manager. But he said the person in charge was not there. We said we would call the person in charge, and he said the person in charge didn't speak any foreign language. We said we had a translator. When he saw that we were determined not to accept the order, he said that it would take 30 minutes to prepare the Wagyu set meal and asked us to go back to the room and wait. When he came to the room and asked us to go to dinner, he first said that we were not welcome to go back to the restaurant to eat because we had disturbed other guests who were having dinner due to the argument just now! He said: You can only eat your dinner sitting on the tatami on the ground now! It sounded like a great humiliation and bullying to us. I said I had sciatica and couldn't sit on the floor to eat. My wife said: Your hotel has three dining halls. It is almost 8pm now and other guests have finished their meals. Why can't you arrange for us to eat in other dining halls? Later, we had our dinner at the narrow table where we had breakfast. However, we were only provided with "9 pieces of wagyu beef", no crab legs, and all other side dishes and rice were still the complete set of the cheap pork hotpot set meal! The Japanese staff who could speak Chinese said: We can't make long-legged crabs, the most we can do is refund some money to you. He offered to refund half the cost of the dinner. We were tired and hungry so we just accepted it. When we were eating, all the food was cold. The scallop rice was cold and had to be reheated with a candle. It was so hard that it was inedible. 9 pieces of wagyu beef, served with cold, cheap fried fish, and stale, dull sashimi.... In the end, we only ate the wagyu beef that was truly ours, the other dishes and rice were simply inedible, so we went back to the room. This was the night we flew 6 hours to this hot spring hotel in Japan to celebrate our 26th wedding anniversary. My wife cried when she returned to the room. What did we do wrong? It’s just that some people want to make money from Chinese people, but look down on Chinese people. That’s the fact.