Hotels in Chang'an Wanda Plaza, Shijiazhuang

**Hotel Review: Aesthetic Excellence Overshadowed by Comfort Failures** Our recent stay at this supposedly 5-star hotel left us with mixed feelings. While the hotel clearly invested heavily in aesthetics, creating a visually stunning environment that looks fantastic in photos, the design seemed to prioritize form over function, ultimately compromising our comfort. Sadly, this became a deal-breaker for us. The most glaring issue was the room's ventilation and temperature control—or lack thereof. We visited in early March, and the entire building was excessively heated. Despite being from a tropical country and accustomed to warm weather, I found myself sweating in shorts and a singlet. The staff, though polite and eager to help, seemed powerless to address the issue. They provided us with a small portable AC unit, which was better than nothing, but it was clear from their demeanor that this was a recurring problem for guests. Sleeping was a nightmare. The only way to cool the room slightly was to keep the windows open, but this meant having the blinds and curtains up, allowing outside noise and light to flood in. The choice was between sleeping in a sauna-like environment or enduring the disturbances from outside. Needless to say, we had a terrible night's sleep and were relieved to check out after just one night. On a positive note, the service was impeccable. The staff truly deserve recognition for their efforts to assist guests despite the limitations they faced. The breakfast spread was also a highlight—delicious, varied, and reasonably priced, especially if you inform them in advance about adding breakfast to your stay. The room amenities were top-notch, and the spaciousness of the room added to the overall sense of luxury. We got a family suite which was plenty spacious and came with 2 bedrooms, 3 bathrooms, 2 bathtubs and a living area. However, these positives couldn’t outweigh the discomfort caused by the poor temperature regulation. During our trip, we stayed in four different cities across China, and this was the only hotel that lacked proper air conditioning and heating controls. For a 5-star establishment, this is a significant oversight. In conclusion, while the hotel excels in aesthetics, service, and amenities, the lack of a well-thought-out solution for room temperature is a major drawback. Management needs to address this issue with a long-term fix. After all, no matter how beautiful a hotel looks, it’s hard to appreciate it when you can’t get a good night’s rest.

The hotel room is quite large, with its own bathtub, quite comfortable, clean and tidy. The front desk staff is also very enthusiastic. There are also many small restaurants nearby. The only drawback is that parking is inconvenient. There are too few parking spaces in the hotel and it is not easy to park.

Cassie Yang and the rest of the staff made this hotel stay really great. Quality service and pleasant hotel stay. Room is clean, spacious and has everything you are looking for, but the staff is what makes the difference.

Facilities: The reason for choosing this hotel is that it was newly opened in 2024. The overall facilities of the hotel are still very new, but it can be clearly seen that the facilities have been damaged after the renovation. The free parking area in front of the door is still very large, and it can be said that there are plenty of parking spaces. Hygiene: Because it is a newly renovated hotel, the overall hygiene is very good, but it is inevitable that the details can be seen that the sanitation of the wasteland is not well cleaned up, and the newly renovated facilities are not well protected. Environment: Because I need a quiet sleeping environment, I chose a room without a street window, but only a window in the patio, which is very quiet overall. Because it is newly renovated, an air purifier is also provided in the room to remove formaldehyde. I like the lights on the open clothes hanging area in the room very much. There are automatic curtains and automatic toilets in the room. Another detail is that I haven't lived in a hotel for a long time. The front desk directly gave the power supply card, but this is better because there is a power supply card in the room, which is very convenient. Service: When checking in at night, it was a very sunny boy, who was very enthusiastic in reception and considered various factors for customers very well. Select a room. When checking out during the day, there were two very beautiful ladies. The check-out speed was very fast. They smiled the whole time and spoke kindly, which gave people a very friendly feeling. I will definitely stay here again.

酒店是在居民區，出門就都是飯店，距離萬達騎車幾分鐘，酒店有停車場🅿️，但是好小，會有師傅指導幫忙停車，前台服務態度好，房間的衞生感覺不像是新開一年的酒店，衞生間沒有一次性坐墊，有一次性的沐浴花，還有男性刮鬍刀，房間裏有新風系統，吹風機風量很大，好用，整體不錯。

The location of the hotel is very good and the transportation is convenient. There are subway stations and bus stops at the door. The hotel room is large and the bed is very comfortable. The receptionists at the front desk are very enthusiastic, but there is still room for improvement in some things within the business scope. One drawback is that the hotel elevator is shared with other users of the building, but the advantage is that you can go directly down to the food street on the first floor.

Hotel location is very good to find, parking is very convenient, the environment is good, the air conditioner has been opened when entering the room, the curtains are good for light protection, sleep very stable, clean and tidy, very satisfied in all aspects, come back next time if you need it.

On the day of check-out, I was ready to rush to the high-speed rail station with my luggage, but fate played a joke at this time. When I hurried through the hotel revolving door, my beloved headphones fell into the crack of the door with a ”click”. This headset means a lot to me. It stores bits and pieces of memories of the journey. More importantly, it is connected to my upcoming high-speed rail journey. I anxiously asked the hotel staff for help, and they acted immediately without hesitation. Everyone tried every possible way, and even almost asked engineers to remove the door. Just when I was full of despair and thought I could not catch up with the high-speed rail, I had no choice but to cancel the taxi order. A girl in a manager's uniform came over. I saw her crawling underground without hesitation, staring at the gap, carefully looking for the traces of the headphones. At that moment, my heart was full of emotion and admiration. Time passed by, and my heart was in my throat. Just after I made the call to cancel the taxi order, I miraculously took the headphones out of the crack in the ground with my hands. I was so excited that my eyes were red, and all my panic and anxiety disappeared in an instant. Later I learned that it was the hotel manager and the enthusiastic and responsible staff of Atour Hotel who helped me when I was most helpless, allowing me to catch the high-speed train smoothly. I will always remember this warmth, and Atour has become the warmest harbor in my heart. I will definitely recommend it to people around me!

The experience of this stay made me really feel the temperature and surprise of the Atour Hotel service. I took two children out to play. My son also had acute gastroenteritis and vomited and diarrhea. Thanks to the hotel staff, I saw my anxious expression when I checked in. I immediately cared about me. After hearing the reason, I picked up my luggage and sent us to the room. At this time, my son began to feel uncomfortable again. I wanted to take my son to the hospital and couldn’t rest assured my daughter. I didn’t expect Xuaner to immediately find the hotel’s Beiyao. Beiyao and Jinzhao accompanied me to the hospital. Xuaner took care of her daughter in the hotel and watched them running around to help me get the test sheet. Help me line up with me to give the child infusion, really touched! After the infusion, I came back from the hospital at night. I saw Xuaner with my daughter reading a picture book in Zhuju. I also cooked it for my daughter to eat. I really took care of my child very well. I returned to the room and found the big sister on duty in the room. In order to facilitate my child care at night, We turned our original twin room into a big bed, and we also laid a disposable care mat on the bed. We put a basin and hot towel on the bedside. We were afraid that the child would vomit and diarrhea in the middle of the night. I just arrived at the room and saw that I sent me hot late-night porridge. I saw that it was really difficult to control tears. They were very enthusiastic throughout the whole process and repeatedly told ”call us at any time if you need it, I highly recommend this hotel, I will be a loyal fan of Atour in the future!

The room is simply decorated, the breakfast is rich and delicious, the lobby is elegant, the surrounding transportation is convenient, and it is close to the business district and subway station. The front desk staff is highly professional, the room is clean and tidy, the bed is flat and comfortable, the bathroom has no odor and has sufficient hot water. The location is close to the subway station and snack street, which makes traveling and eating very convenient.