Vienna International Hotel (Shijiazhuang Railway Station Gaojiao District Shangfeng Square)

I have been staying at the West Coast Hotel next door before, but I want to change it this time. For a better experience, I booked an executive room. When I checked in, I asked the front desk what the difference was between the executive room and the deluxe room. They said they could provide more comprehensive toiletries. After I arrived at the room, I followed the prompts to add a service butler, but no one responded. I called at 11 a.m. to ask if I would like to extend my stay. I said I wanted to delay check-out, but they actually said they would charge an extra fee. I was really shocked. I have stayed in five-star, four-star and three-star hotels in the past two years, but this is the first time I heard of an extra fee. I said that I could delay check-out for free. The front desk asked me where I booked it and I said Ctrip. They actually said that you have to give a good review. Forget it this time. The tone and attitude were not good. Then I checked out before 12 o'clock. The service in the county is more professional than your front desk. It's really bad. The service and quality are not good. The toilet paper is stained with paper scraps when I wipe my hands. The room fee is more than 400, and the coupon is more than 380. It's not worth the price. The decoration is also very simple, very bad ...

Facilities: Very good, clean and complete facilities and equipment Hygiene: The sanitary environment is clean and tidy Environment: The surrounding environment of the hotel is good and it is convenient to eat Service: The service attitude of the hotel front desk and room attendants is good and relatively responsible