Scalloway Hotel

Dobry hotel.

An amazing hotel. Really comfortable rooms with great views. Friendly helpful staff. Delicious food both breakfast and dinner. The place to stay on Shetland!

We visited two days in a row and only decided to return because the experience on the first visit was so nice. For lunch on the first day were served by a lovely young woman who couldn’t have been more helpful and pleasant, and nothing was too much trouble. We both ordered the haddock and were very impressed with it. It was a very generous serve and very fresh. Buoyed by that experience we returned the next day for dinner to try something different on the menu. The service couldn’t have been more different. The person taking our order was almost disinterested in her role and when our drinks finally arrived (lukewarm) they were banged down on the table. Our meals arrived and were also banged down on the table. My friend ordered steak and ale pie and she said it was very nice and was a generous serve. Unfortunately my order of a cheeseburger was beyond awful. The bun was burnt black and the meat pattie was raw with blood clearly running out of it. I took it back and said that I couldn’t eat it. You’d think I’d accused the waitress of deliberately trying to poison me by the reaction I got. No apology, no concern. I had to ask another staff member if I could order the soup instead. I estimated I had to wait another 20 minutes for the soup to arrive and when I asked about its progress they said it was being prepared. When it eventually arrived it too was banged down on the table and the soup had slopped onto the plate. It was a fairly tasteless bowl of what was apparently broccoli soup. All up it took more than an hour from when we first ordered until my soup arrived. Some of the staff would clearly benefit from some basic hospitality training. It is of no benefit to the business to have staff with such a poor attitude.