Holiday Inn Express & Suites Sherman Hwy 75

This hotel was awful from the time we pulled up and walked in. The outside was unkept and the smell that greeted you when you walked in was very powerful, like they were trying to cover up some other smell. CHECK IN: When we checked in, with my 2 elderly parents in tow, we were informed that the elevator was not working and that they had us on the second floor. When reservations were made the week before this was not disclosed. Apparently the elevator has been broken for over a month. My elderly parents wilted when they heard we were going to have to climb stairs. Of course there were no rooms downstairs, those were all taken. We asked for a refund, but that was not honored. We checked in (because we had paid $150 for this room and they would not refund) and went to get the only luggage cart in the whole hotel, which appeared to have been ran over and the wheels on it turned in, so it did not roll correctly. We pushed the cart to the stairwell and hoisted all our luggage up 2 flights of stairs. Normally a broken elevator would not be an issue, but when you are travelling with elderly parents it becomes an issue, and if there had been a disclosure about the broken elevator when booking, I would have booked somewhere else. THE ROOM: VERY outdated, dark and dingy. The bed we had was AWFUL and rolled at a downward slant. Very uncomfortable bed. The bathtub had some mold in various spots. Of course a room that can hold 4 people only had 2 towels, so we had to get more towels. Water pressure in the shower was great tho! BREAKFAST: We went down to eat breakfast about 7:45 and were sadly disappointed that they had ran out of just about everything. We asked them if they were going to refurbish breakfast, which we were told yes. Finally after 30 minutes of waiting they brought more bacon out, followed by potatoes. Breakfast was good, ONCE you got it! OVERALL: Would not recommend this hotel and will for sure not stay there again!

I’d give this place 0 stars if I could. Roaches so big you could hear them crawling in the floor before you seen them. A/c leaked all over floor. Bathrooms moldy. Sleeping outside would be cleaner.

The elevator does NOT work, and hasn’t worked in more than a week. Bed wasn’t good. Only ice machine that works is on the 3rd floor. I did not feel like climbing 3 flights to get some ice. The shower had mold in the caulking and looked really out of date. I like HIE, but this one needs a major update!

This hotel is in desperate need of maintenance and cleaning. The elevator was out of order. Ice machines were out of order. Fan switch in bathroom was falling apart. Chair in room had dirty arm rests.

Not worth the stay The elevator was out of order. The ice machines were out of order. The bathroom in the pool area was out of order. Part of the ceiling was falling down in the pool area. The security doors were never locked except the one into our room. The shower in our room didnt work properly. The mattress was extremely hard. The staff was very friendly and helpful but it does not make up for the fact that this hotel was not worth the price we paid to stay there and will never stay there again.

Crappy hotel Horrible experience, elevator was out water damage everywhere. Didn’t get the room i ordered online. They down graded me never ever staying again!